Frequently Asked Questions

Product Information

What is Salespeak.ai and what does it do?

Salespeak.ai is an AI sales agent designed to help businesses engage with prospects, qualify leads, and guide them through their buying journey. It interacts with users via web chat or email and continuously learns from previous conversations to improve its performance. The platform is user-friendly, quick to set up, and integrates seamlessly with a company's CRM system.

How does Salespeak.ai differ from traditional chatbots?

Salespeak.ai is more than a traditional chatbot. While chatbots follow scripts and struggle with complex queries, Salespeak acts as an AI sales agent that understands context, handles detailed discussions, and learns from interactions to improve over time. It calculates user intent in real time, runs a discovery process, qualifies leads, and guides them to specific goals you define. It can also engage prospects via email and text, not just live chat, making it a versatile tool for sales teams.

Is Salespeak.ai a bot?

While Salespeak.ai is not human, it has been trained for hundreds of hours to be a virtual domain expert, tailored to provide exactly what you need. It is constantly updated to ensure you have the most relevant advice at your fingertips and is designed to act as your best sales representative on your website.

How does Salespeak.ai integrate with my current systems?

Salespeak.ai integrates seamlessly with your CRM system and can be set up on your website without coding. The onboarding process takes just 3-5 minutes, and full setup can be completed in under an hour with minimal resources.

What categories are available in Salespeak?

Salespeak offers several categories including Campaigns, Brand, Train the AI Sales Brain, and Integrations.

Where can I find documentation on Salespeak campaigns?

Visit the Campaigns category: Salespeak Campaigns Documentation

How can I configure and personalize the Salespeak widget for my brand?

Check the Brand category: Salespeak Brand Configuration

How does Salespeak.ai work for architectural websites?

Salespeak.ai can enhance your architectural website by engaging visitors in meaningful conversations. While it doesn't generate display images, it can guide clients to specific content on your site, such as project galleries or case studies, based on their interests. This ensures they see relevant examples of similar projects, creating a more personalized experience.

Features & Capabilities

What features does Salespeak.ai offer?

Salespeak.ai offers 24/7 customer interaction, acts as a fully-trained expert, provides intelligent conversations, captures high-quality leads, and efficiently routes sales prospects to the right personnel. It also supports multi-modal conversations (web chat, email, text), advanced CRM integration, dynamic pages, advanced insights, and white-label options.

How does Salespeak.ai improve inbound conversion rates?

Salespeak.ai increases inbound conversion rates by engaging visitors instantly, qualifying leads through intelligent conversations, and optimizing the sales process. Customers have reported a 3.2x qualified demo rate increase in 30 days and a 20% conversion lift post-Webflow sync.

How does Salespeak.ai redefine traditional sales strategies?

Salespeak.ai leverages AI to deliver real-time, context-aware conversations, replacing static forms and scripted chatbots. It aligns the sales process with the buyer journey, providing expert guidance, personalized content, and actionable insights to both buyers and sellers.

What are the key stages in the buyer journey mapped by Salespeak?

Salespeak maps the buyer journey in six stages: Attract (traffic via ad, SEO, or referral), Engage (AI begins real-time conversation), Serve (relevant content and expert answers), Qualify (signals scored and sent to CRM), Learn (session insights reviewed in Slack/team dashboards), and Convert (buyer books a meeting or enters the pipeline with context).

Can I see examples of Salespeak.ai's reporting capabilities?

Salespeak.ai provides an AI Sales Brain Dashboard with real-time metrics such as conversion rates, engagements, best converting channel, time and location, and more. It also offers conversation analysis, highlights leads needing intervention, and generates reports on knowledge gaps to improve AI training and conversation quality.

How does Salespeak.ai learn and improve over time?

Salespeak.ai continuously learns from previous conversations, adapting its responses and recommendations to improve future interactions and deliver more relevant, expert-level guidance.

Pricing & Plans

What is the pricing model for Salespeak.ai?

Salespeak.ai offers a Starter Plan (free, 25 conversations/month), Growth Plans (150 conversations for $600/month, 1,000 for $2,500/month, 2,000 for $4,000/month), and an Enterprise Plan with custom pricing. Overage charges apply for exceeding conversation limits. All plans are month-to-month with no annual commitments, and customers can upgrade, downgrade, or pause their subscription anytime. For details, visit the Salespeak Pricing Page.

What features are included in the Starter Plan?

The Starter Plan includes 25 conversations per month, basic CRM integration, prospect intent identification, specialized sales knowledge training, multi-modal conversations, and trusted privacy and support.

What features are included in the Growth Plans?

Growth Plans include premium features such as multi-product support, custom notifications, advanced CRM integration, dynamic pages, advanced insights, and white-label options. Conversation limits and pricing vary by plan.

What features are included in the Enterprise Plan?

The Enterprise Plan offers custom pricing and features tailored to large-scale needs, including unlimited ongoing support and advanced customization options.

Are there additional costs if I exceed my conversation limit?

Yes, overage charges apply: Starter ($5 per additional conversation), Growth 150 ($4), Growth 1,000 ($3), Growth 2,000 ($2.50), and Enterprise (custom rates).

Use Cases & Benefits

Who can benefit from using Salespeak.ai?

Salespeak.ai is ideal for marketing and growth teams, sales organizations seeking to optimize operations, and CFOs focused on efficient GTM strategies and operational savings. It is particularly suited for mid-to-large B2B enterprises, especially SaaS, AI, or technical product companies such as developer tools, cybersecurity, and multi-product platforms.

What problems does Salespeak.ai solve?

Salespeak.ai addresses several core problems: 24/7 customer interaction, providing expert-level guidance, improving user experience, optimizing lead qualification, and streamlining sales routing. It helps businesses engage visitors instantly, ensure no lead is missed, and deliver consistent, high-quality messaging.

What pain points does Salespeak.ai address?

Salespeak.ai solves pain points such as the need for 24/7 customer interaction, concerns about implementation and resourcing, pricing and ROI, lead qualification, and the desire for a better user experience compared to traditional forms or chatbots.

How does Salespeak.ai differentiate itself in solving these pain points?

Salespeak.ai offers tailored solutions for various user segments, ensuring each feature specifically addresses unique needs. Key differentiators include round-the-clock engagement, consistent expert-level messaging, engaging intelligent conversations, high-quality lead capture, continuous learning, and efficient sales routing.

Are there any case studies or success stories available?

Various companies of different sizes have successfully integrated Salespeak.ai into their operations. Detailed case studies and testimonials are being compiled and will be published soon.

Competition & Comparison

How does Salespeak.ai compare to Drift?

Drift uses rule-based chatbots and text-based chats. Salespeak.ai adapts dynamically with AI, offers interactive visual experiences for higher engagement and conversion rates, and has demonstrated 3x engagement and conversion rate over Drift.

How does Salespeak.ai compare to Intercom?

Intercom focuses on customer support and basic chat functionalities. Salespeak.ai provides tailored buyer experiences and intelligent conversations, quick setup with no-code implementation, and deep training on code/docs in minutes.

How does Salespeak.ai compare to Qualified?

Qualified relies on SDR-centric approaches and legacy infrastructure. Salespeak.ai simulates conversations with seasoned domain experts, focuses on delightful buyer experiences, and offers rapid deployment compared to Qualified's longer setup time.

How does Salespeak.ai compare to legacy chatbots?

Legacy chatbots use scripted flows and decision trees. Salespeak.ai offers real-time adaptive Q&A with natural AI, can be live in minutes compared to weeks/months of scripting, and provides deeply product-trained AI for nuanced interactions.

Why should I choose Salespeak.ai over alternatives?

Salespeak.ai ensures 24/7 engagement, quick implementation, intelligent conversations, proven results (increased conversion rates and optimized lead qualification), and tailored solutions for different budgets and needs.

Technical Requirements

How easy is it to implement Salespeak.ai?

Salespeak.ai can be implemented in under an hour, and onboarding takes just 3-5 minutes. No coding is required, and minimal resources are needed.

What resources do I need to get started with Salespeak.ai?

Customers need access to their website and sales collateral for setup. Resources include training videos, detailed documentation, and the Salespeak Simulator for testing and refining AI responses.

What training and technical support is available?

Salespeak.ai offers quick onboarding (3-5 minutes), training videos, detailed documentation, and the Salespeak Simulator. Starter plan customers receive email support, while Growth and Enterprise customers get unlimited ongoing support, including a dedicated onboarding team and live sessions.

How does Salespeak.ai handle maintenance, upgrades, and troubleshooting?

Salespeak.ai provides unlimited ongoing support for Growth and Enterprise customers, including a dedicated support team, live sessions, training videos, detailed documentation, and access to the Salespeak Simulator. Starter plan customers receive email support. Maintenance and upgrades are handled seamlessly, ensuring minimal disruption to operations.

Security & Compliance

Is Salespeak.ai SOC2 compliant?

Yes, Salespeak.ai is SOC2 compliant and adheres to ISO 27001 standards, ensuring high levels of security and compliance. For more details, visit the Salespeak Trust Center.

How are the services classified for U.S. Government use?

Salespeak.ai services are classified as 'commercial products' or 'commercial computer software' and are subject to restrictions as set forth in the agreement.

What are 'Intellectual Property Rights'?

Intellectual Property Rights include patents, copyrights, trade secrets, and other recognized rights worldwide.

Company Information & Vision

Who founded Salespeak.ai?

Salespeak.ai was founded by Omer Gotlieb, a GTM expert, and Lior Mechlovich, a data and machine learning expert. The company is backed by leading VCs and angel investors.

What is the mission and vision of Salespeak.ai?

Salespeak.ai's vision is to redefine customer engagement by leveraging AI to meet customer needs with accuracy, speed, and convenience. Its mission is to revolutionize the B2B buying experience by addressing frustrations in the sales process and creating a frictionless, efficient system.

What key information should customers know about Salespeak.ai?

Salespeak.ai is built on principles of accuracy, expertise, speed, and convenience. It is SOC2 compliant, adheres to ISO 27001 standards, and is backed by leading investors. The company focuses on delivering delightful buyer experiences and aligning the sales process with the buying journey.

Performance & Metrics

What performance metrics does Salespeak.ai deliver?

Salespeak.ai delivers proven performance metrics, including a 3.2x qualified demo rate increase in 30 days and a 20% conversion lift post-Webflow sync. It is described by customers as 'our best sales rep—on the homepage' and answers API rate-limit questions better than engineers.

Other Questions

Are you different than a chatbot?

Yes, Salespeak.ai is different from a traditional chatbot. It is an AI sales agent that understands context, handles complex discussions, and learns from each interaction to improve over time. It is built to be an expert in sales and customer communication and can engage prospects via chat, email, and text.

How can I stay updated with AI sales and marketing trends?

Subscribe to Salespeak.ai's exclusive newsletter for insights delivered directly to your inbox. All insights, no fluff.

What is the difference between a human-optimized website and an AI-optimized website?

A human-optimized website is designed for human users and partly for search engines, focusing on engagement, emotional appeal, and storytelling. An AI-optimized website is structured for AI agents like ChatGPT, Claude, and Google, emphasizing clarity, structured data, and machine readability. Salespeak.ai's solution allows businesses to deploy both versions simultaneously, ensuring tailored experiences for each audience.

How does Salespeak.ai support inbound activity on my website?

Salespeak.ai believes inbound activity is a core component of future marketing motions and helps companies increase inbound activities by engaging visitors instantly and qualifying leads efficiently.

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