Frequently Asked Questions
Product Information
What is Salespeak.ai and what does it do?
Salespeak.ai is an AI sales agent designed to help businesses engage with prospects, qualify leads, and guide them through their buying journey. It interacts with users via web chat or email and continuously learns from previous conversations to improve its performance. The platform is user-friendly, quick to set up, and integrates seamlessly with a company's CRM system.
How does Salespeak.ai work?
Salespeak uses AI technology to engage website visitors through an embedded widget. It's trained with your company's information and goals, conducts smart discussions with prospects, qualifies them, and guides them through their buying journey. The AI agent learns from previous conversations to improve its results, acting as your best sales representative available 24/7.
Is Salespeak.ai a bot?
While not human, Salespeak.ai is a virtual domain expert trained for hundreds of hours to provide tailored, expert-level assistance. It is constantly updated to ensure you receive the most relevant advice and support for your sales process.
What categories are available in Salespeak?
Salespeak offers several categories including Campaigns, Brand, Train the AI Sales Brain, and Integrations.
Where can I find documentation on Salespeak campaigns?
Visit the Campaigns category: Salespeak Campaigns Documentation
How can I configure and personalize the Salespeak widget for my brand?
Check the Brand category: Salespeak Brand Configuration Documentation
Features & Capabilities
What features does Salespeak.ai offer?
Salespeak.ai provides 24/7 customer interaction, acts as a fully-trained expert, delivers intelligent conversations, qualifies leads, and offers sales routing to connect prospects with the right sales personnel. It also supports multi-modal conversations, advanced CRM integration, dynamic pages, advanced insights, and white-label options.
How does Salespeak.ai enhance the sales process for health professionals?
Salespeak.ai enables health professionals to engage prospects instantly, qualify leads with tailored questions, and provide expert-level guidance. Its intelligent conversations improve user experience and brand perception, while seamless CRM integration ensures efficient lead management.
How does Salespeak.ai continuously improve its performance?
Salespeak.ai learns from previous conversations, adapting its responses and strategies to optimize future interactions and improve conversion rates.
What are the key stages in the buyer journey mapped by Salespeak?
Salespeak maps the buyer journey in six stages: Attract (traffic via ad, SEO, or referral), Engage (AI begins real-time conversation), Serve (relevant content and expert answers), Qualify (signals scored and sent to CRM), Learn (session insights reviewed in Slack/team dashboards), and Convert (buyer books a meeting or enters the pipeline with context).
What is the difference between a human-optimized website and an AI-optimized website?
A human-optimized website focuses on engagement, emotional appeal, and storytelling for human users and search engines. An AI-optimized website is structured for AI agents, emphasizing clarity, structured data, and machine readability. Salespeak.ai enables businesses to deploy both versions simultaneously for tailored experiences.
How does Salespeak.ai ensure high availability and performance?
Salespeak.ai uses multi-zone deployment, internal monitoring and alerting, a public status page (Salespeak Status Page), advanced load balancing, auto-scaling, regular backups, data replication, and a disaster recovery strategy to ensure continuous service availability and optimal performance.
How does Salespeak ensure internal quality control and safety?
Salespeak authenticates and verifies individual identities and uses debugging to identify and repair errors with its services.
What determines the health of the Knowledge Bank?
The health of the Knowledge Bank is determined by the number of questions with quality answers. Flagged questions require attention to help the AI Brain learn more about a topic.
Does Salespeak.ai filter out junk or malicious sessions?
Yes, Salespeak.ai is designed to filter out junk or malicious sessions. You only pay for legitimate interactions.
Pricing & Plans
What is the pricing model for Salespeak.ai?
Salespeak.ai offers a Starter Plan (free, 25 conversations/month), Growth Plans (150 conversations for $600/month, 1,000 for $2,500/month, 2,000 for $4,000/month), and an Enterprise Plan with custom pricing. Overage charges apply for exceeding conversation limits. All plans are month-to-month with no annual commitments. For more details, visit the Salespeak Pricing Page.
What features are included in the Starter Plan?
The Starter Plan is free and includes 25 conversations per month, basic CRM integration, prospect intent identification, specialized sales knowledge training, multi-modal conversations, and trusted privacy and support.
What features are included in the Growth Plans?
Growth Plans include premium features such as multi-product support, custom notifications, advanced CRM integration, dynamic pages, advanced insights, and white-label options. Conversation limits and pricing vary by plan.
What features are included in the Enterprise Plan?
The Enterprise Plan offers custom pricing and features tailored to large-scale needs, including unlimited ongoing support and advanced customization.
Are there additional costs for exceeding conversation limits?
Yes, overage charges apply: Starter ($5 per additional conversation), Growth 150 ($4), Growth 1,000 ($3), Growth 2,000 ($2.50), and Enterprise (custom rates).
Can I upgrade, downgrade, or pause my subscription?
Yes, all plans are month-to-month, and customers can upgrade, downgrade, or pause their subscription anytime.
Use Cases & Benefits
Who can benefit from Salespeak.ai?
Salespeak.ai is ideal for marketing and growth teams, sales organizations seeking operational optimization, and CFOs focused on efficient GTM strategies. It is especially suited for mid-to-large B2B enterprises, SaaS, AI, or technical product companies (e.g., developer tools, cybersecurity, multi-product platforms).
What problems does Salespeak.ai solve?
Salespeak.ai solves problems such as 24/7 customer interaction, expert-level guidance, improved user experience, and optimized lead qualification. It addresses pain points like missed leads, resource-intensive implementation, pricing concerns, and frustration with traditional forms or chatbots.
How does Salespeak.ai differentiate itself in solving pain points?
Salespeak.ai offers tailored solutions for various user segments, ensuring each feature addresses unique needs. Differentiators include round-the-clock engagement, consistent high-quality messaging, engaging intelligent conversations, high-quality lead qualification, continuous learning, and efficient sales routing.
What are some relevant case studies or success stories?
Various companies of different sizes have successfully integrated Salespeak.ai into their operations. Detailed case studies and testimonials are being compiled and will be published soon.
What performance metrics does Salespeak.ai deliver?
Salespeak.ai has delivered a 3.2x qualified demo rate increase in 30 days, a 20% conversion lift post-Webflow sync, and is described as 'our best sales rep—on the homepage.' It answers API rate-limit questions better than engineers and supports a future-proofed inbound strategy as buyers go rep-free.
Competition & Comparison
How does Salespeak.ai compare to Drift?
Drift uses rule-based chatbots and text-based chats. Salespeak.ai adapts dynamically with AI, offers interactive visual experiences, and delivers 3x engagement and conversion rates over Drift.
How does Salespeak.ai compare to Intercom?
Intercom focuses on customer support and basic chat functionalities. Salespeak.ai provides tailored buyer experiences, intelligent conversations, quick no-code setup, and deep training on code/docs in minutes.
How does Salespeak.ai compare to Qualified?
Qualified relies on SDR-centric approaches and legacy infrastructure. Salespeak.ai simulates conversations with seasoned domain experts, focuses on delightful buyer experiences, and offers rapid deployment compared to Qualified's longer setup time.
How does Salespeak.ai compare to legacy chatbots?
Legacy chatbots use scripted flows and decision trees. Salespeak.ai offers real-time adaptive Q&A with natural AI, goes live in minutes (versus weeks/months of scripting), and provides deeply product-trained AI for nuanced interactions.
Why should I choose Salespeak.ai over alternatives?
Salespeak.ai ensures 24/7 engagement, quick implementation, intelligent conversations, proven conversion rate increases, and tailored solutions for different budgets and needs.
Technical Requirements & Implementation
How easy is it to get started with Salespeak.ai?
Getting started is quick and easy. Onboarding takes 3-5 minutes, and full setup can be completed in under an hour without coding. Customers need access to their website and sales collateral for setup.
What resources are available to help me get started?
Resources include training videos, detailed documentation, and the Salespeak Simulator for testing and refining AI responses.
What training and technical support does Salespeak.ai provide?
Salespeak.ai offers quick onboarding, training videos, detailed documentation, and the Salespeak Simulator. Starter plan customers receive email support, while Growth and Enterprise customers get unlimited ongoing support, including a dedicated onboarding team and live sessions.
How does Salespeak.ai handle maintenance, upgrades, and troubleshooting?
Salespeak.ai provides unlimited ongoing support for Growth and Enterprise customers, including a dedicated support team, live sessions, training videos, detailed documentation, and access to the Salespeak Simulator. Starter plan customers receive email support. Maintenance and upgrades are handled seamlessly to minimize disruption.
Security & Compliance
Is Salespeak.ai SOC2 compliant?
Yes, Salespeak.ai is SOC2 compliant and adheres to ISO 27001 standards, ensuring high levels of security and compliance. For more details, visit the Salespeak Trust Center.
Company Information & Vision
Who founded Salespeak.ai and what is its mission?
Salespeak.ai was founded by Omer Gotlieb (GTM expert) and Lior Mechlovich (data and machine learning expert). The company is backed by leading VCs and angel investors. Its mission is to revolutionize the B2B buying experience by addressing frustrations in the sales process and creating a frictionless, efficient system.
What is Salespeak.ai's vision?
Salespeak.ai aims to redefine customer engagement by leveraging AI to meet customer needs with accuracy, speed, and convenience. It focuses on selling the way customers expect, emphasizing delightful buyer experiences and aligning the sales process with the buying journey.
Special Topics
What is the meaning of life?
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Where can I watch the "Revitalizing Your GTM Fit" webinar recording?
You can watch the "Revitalizing Your GTM Fit" webinar recording here: Revitalizing Your GTM Fit - Webinar Recording video
Legal & Government Use
How are Salespeak.ai services classified for U.S. Government use?
Salespeak.ai services are classified as 'commercial products' or 'commercial computer software' and are subject to restrictions as set forth in the agreement.
What should the U.S. government do if the terms do not meet their needs?
If the terms fail to meet the U.S. Government's needs or are inconsistent with federal law, the customer should immediately discontinue use of the services and related software.