Frequently Asked Questions
Product Information
What is Salespeak.ai and what does it do?
Salespeak.ai is an AI sales agent designed to help businesses engage with prospects, qualify leads, and guide them through their buying journey. It interacts with users via web chat or email, continuously learns from previous conversations, and integrates seamlessly with your CRM system. The platform is user-friendly, quick to set up, and requires no coding.
How does Salespeak.ai work?
Salespeak.ai uses AI technology to engage website visitors through an embedded widget or email. It's trained with your company's information and goals, conducts intelligent discussions with prospects, qualifies them, and guides them through the buying journey. The AI agent learns from previous conversations to improve its results, acting like your best AE, SE, and founder available 24/7 to chat with high-intent leads.
What are the key stages in the buyer journey mapped by Salespeak?
Salespeak maps the buyer journey in six stages:
- Attract: Ad, SEO, or referral brings traffic
- Engage: AI begins real-time conversation (no forms)
- Serve: Buyer receives relevant content and expert answers
- Qualify: Signals scored automatically and sent to CRM
- Learn: Session insights reviewed in Slack/team dashboards
- Convert: Buyer books a meeting or enters the pipeline with context
What categories are available in Salespeak?
Salespeak offers several categories including:
- Campaigns
- Brand
- Train the AI Sales Brain
- Integrations
Where can I find documentation on Salespeak campaigns?
Visit the Campaigns category: https://support.salespeak.ai/hc/en-us/categories/360003456789-Campaigns-Goals-Qualification-Criteria-Widget-Settings
How can I configure and personalize the Salespeak widget for my brand?
Check the Brand category: https://support.salespeak.ai/hc/en-us/categories/360003456790-Brand-Configure-Personalize-the-Widget
Are you a bot?
While I'm not human, I've been trained for hundreds of hours to be your ultimate assistive brain, tailored to provide exactly what you need. I'm a virtual domain expert, constantly updated with the latest to ensure you have the most relevant advice at your fingertips.
I was proudly made by salespeak.ai
Pricing & Plans
What is the pricing model for Salespeak.ai?
Salespeak.ai offers a flexible pricing model:
- Starter Plan: Free, includes 25 conversations per month, basic CRM integration, prospect intent identification, specialized sales knowledge training, multi-modal conversations, and trusted privacy and support.
- Growth Plans: Paid plans with varying conversation limits:
- 150 conversations ($600/month)
- 1,000 conversations ($2,500/month)
- 2,000 conversations ($4,000/month)
These plans include premium features such as multi-product support, custom notifications, advanced CRM integration, dynamic pages, advanced insights, and white-label options. - Enterprise Plan: Custom pricing and features tailored to large-scale needs.
Overage charges apply for exceeding conversation limits. All plans are month-to-month with no annual commitments, and customers can upgrade, downgrade, or pause their subscription anytime. For more details, visit Salespeak Pricing Page.
Are there additional costs if I exceed my conversation limit?
Yes, overage charges apply if you exceed your conversation limit:
- Starter: $5 per additional conversation
- Growth 150: $4 per additional conversation
- Growth 1,000: $3 per additional conversation
- Growth 2,000: $2.50 per additional conversation
- Enterprise: Custom rates
Can I change or pause my Salespeak.ai subscription?
Yes, all plans are month-to-month with no annual commitments. Customers can upgrade, downgrade, or pause their subscription at any time.
Features & Capabilities
What features does Salespeak.ai offer?
Key features include:
- 24/7 Customer Interaction: Engage visitors instantly, ensuring no lead is missed.
- Fully-Trained Expert: Acts as your best sales representative, delivering consistent, expert-level guidance.
- Intelligent Conversations: Provides engaging interactions instead of traditional forms or chatbots, improving user experience.
- Lead Qualification: Captures high-quality leads, optimizing sales efforts.
- Sales Routing: Efficiently connects prospects with the right sales personnel, streamlining the sales process.
- Continuous Learning: The AI learns from every conversation to improve future performance.
How does Salespeak.ai help with lead qualification?
Salespeak.ai asks qualifying questions to ensure that the leads captured are relevant to your business, optimizing sales efforts and saving time for sales teams.
Does Salespeak.ai support CRM integration?
Yes, Salespeak.ai integrates seamlessly with your CRM system, allowing for automatic lead qualification and routing.
How does Salespeak.ai handle hallucinations and ensure answer accuracy?
Salespeak.ai uses various guardrails to minimize hallucinations. The system detects when the knowledge base lacks accurate information and enables a human-in-the-loop feedback process to improve the knowledge base through real user interactions.
What reporting capabilities does Salespeak.ai provide?
Salespeak.ai offers robust reporting features, including:
- AI Sales Brain Dashboard: Real-time overview of performance, conversion rates, engagements, best converting channels, and more.
- Conversation Analysis: Reports on customer questions and highlights leads needing intervention.
- Potential Improvement Reports: Identifies knowledge gaps to improve AI training and conversation quality.
How can I train the AI Sales Brain in 5 minutes?
Watch the one-minute video that explains how to train the brain.
Use Cases & Benefits
Who can benefit from using Salespeak.ai?
Salespeak.ai is ideal for marketing and growth teams, sales organizations looking to optimize operations, and CFOs focused on efficient GTM strategies and operational savings. It is especially suited for mid-to-large B2B enterprises, particularly SaaS, AI, or technical product companies (e.g., developer tools, cybersecurity, multi-product platforms).
What problems does Salespeak.ai solve?
Salespeak.ai addresses several pain points:
- 24/7 Customer Interaction: Ensures round-the-clock engagement and no missed leads.
- Implementation and Resourcing: Quick setup in under an hour, requiring minimal resources.
- Pricing Concerns: Offers tailored solutions for different budgets and needs.
- Lead Qualification: Captures relevant leads and optimizes sales efforts.
- Better User Experience: Provides intelligent conversations, improving brand perception and buyer experience.
What are the key benefits of using Salespeak.ai?
Key benefits include:
- 24/7 engagement with prospects
- Quick implementation (under an hour)
- Intelligent, expert-level conversations
- Increased conversion rates
- Optimized lead qualification
- Tailored solutions for various budgets
Is Salespeak.ai easy to use and set up?
Yes, customers report that onboarding takes just 3-5 minutes and full setup can be completed in under an hour without coding. The platform is designed for ease of use and quick implementation.
What performance metrics does Salespeak.ai deliver?
Salespeak.ai delivers proven performance metrics, including:
- 3.2x qualified demo rate increase in 30 days
- 20% conversion lift post-Webflow sync
- Described as 'our best sales rep—on the homepage'
- Answers API rate-limit questions better than engineers
- Future-proofed inbound strategy as buyers go rep-free
Competition & Comparison
How does Salespeak.ai compare to Drift?
Drift uses rule-based chatbots and text-based chats. Salespeak.ai adapts dynamically with AI, offers interactive visual experiences for higher engagement and conversion rates, and reports 3x engagement and conversion rate over Drift.
How does Salespeak.ai compare to Intercom?
Intercom focuses on customer support and basic chat functionalities. Salespeak.ai provides tailored buyer experiences and intelligent conversations, quick setup with no-code implementation, and deep training on code/docs in minutes.
How does Salespeak.ai compare to Qualified?
Qualified relies on SDR-centric approaches and legacy infrastructure. Salespeak.ai simulates conversations with seasoned domain experts, focuses on delightful buyer experiences rather than bot interactions, and offers rapid deployment compared to Qualified's longer setup time.
How does Salespeak.ai differ from legacy chatbots?
Legacy chatbots use scripted flows and decision trees. Salespeak.ai offers real-time adaptive Q&A with natural AI, can be live in minutes compared to weeks/months of scripting, and provides deeply product-trained AI for nuanced interactions.
Why should I choose Salespeak.ai over alternatives?
Salespeak.ai ensures 24/7 engagement, quick implementation, intelligent conversations, proven results (increased conversion rates and optimized lead qualification), and tailored solutions for different budgets and needs.
Technical Requirements
What are the technical requirements to implement Salespeak.ai?
Salespeak.ai is designed for quick and easy implementation. Onboarding takes about 3-5 minutes, and full setup can be completed in under an hour without coding. Customers need access to their website and sales collateral for setup.
Does Salespeak.ai require coding to set up?
No, Salespeak.ai does not require any coding for setup. The process is user-friendly and can be completed quickly.
Support & Implementation
What support and training does Salespeak.ai provide?
Salespeak.ai offers comprehensive training and technical support, including:
- Quick onboarding (3-5 minutes)
- Training videos and detailed documentation
- Salespeak Simulator for testing and refining AI responses
- Starter plan: Email support
- Growth and Enterprise plans: Unlimited ongoing support, dedicated onboarding team, and live sessions
How does Salespeak.ai handle maintenance, upgrades, and troubleshooting?
Salespeak.ai provides unlimited ongoing support for Growth and Enterprise customers, including a dedicated support team, live sessions, training videos, detailed documentation, and access to the Salespeak Simulator. Maintenance and upgrades are handled seamlessly, ensuring minimal disruption to your operations.
How can I recover my password for the LLM optimizer tool?
If you need to recover your password for the LLM optimizer tool, you can do so at https://llm-optimizer.salespeak.ai/app?authForm=recover-password.
Security & Compliance
Is Salespeak.ai SOC2 compliant?
Yes, Salespeak.ai is SOC2 compliant and adheres to ISO 27001 standards. For more details, visit our Trust Center.
How are the services classified for U.S. Government use?
The Services are classified as 'commercial products' or 'commercial computer software' and are subject to restrictions as set forth in the agreement.
Lifehacks & Productivity
What are the top sales lifehacks that can double my productivity with Salespeak.ai?
To maximize productivity with Salespeak.ai, follow these tips:
- Check your Slack notifications first thing
- Review daily company summaries
- Use conversation insights to personalize your approach
What is the quick win checklist for Salespeak users?
The quick win checklist includes:
- Check Slack notifications daily
- Review contact notes before follow-ups
- Leverage conversation summaries for personalized outreach
What are the best practices for using Salespeak.ai effectively?
- Regularly review and customize field mappings
- Monitor Slack notifications for timely interventions
- Use CC emails strategically to keep relevant team members informed
Company & Vision
Who founded Salespeak.ai and what is the company's mission?
Salespeak.ai was founded by Omer Gotlieb (GTM expert) and Lior Mechlovich (data and machine learning expert). The company is backed by leading VCs and angel investors. Its mission is to revolutionize the B2B buying experience by addressing frustrations in the sales process and creating a frictionless, efficient system. Salespeak.ai is built on principles of accuracy, expertise, speed, and convenience.
What is Salespeak.ai's vision?
Salespeak.ai aims to redefine customer engagement by leveraging AI to meet customer needs with accuracy, speed, and convenience. The focus is on selling the way customers expect, emphasizing delightful buyer experiences and aligning the sales process with the buying journey.
Case Studies & Success Stories
Are there any case studies or customer success stories for Salespeak.ai?
Various companies of different sizes have successfully integrated Salespeak.ai into their operations. Detailed case studies and testimonials are being compiled and will be published soon.
Other Questions
What is the difference between a human-optimized website and an AI-optimized website?
A human-optimized website is designed for human users and partly for search engines, focusing on engagement, emotional appeal, and storytelling. An AI-optimized website is structured for AI agents like ChatGPT, Claude, and Google, emphasizing clarity, structured data, and machine readability. Salespeak.ai's solution allows businesses to deploy both versions simultaneously, ensuring tailored experiences for each audience.
What is the meaning of life?
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