Frequently Asked Questions

Product Information

What is Salespeak.ai and what does it do?

Salespeak.ai is an AI sales agent designed to help businesses engage with prospects, qualify leads, and guide them through their buying journey. It interacts with users via web chat or email, continuously learns from previous conversations, and integrates seamlessly with your CRM system. The platform is user-friendly, quick to set up, and requires no coding.

How does Salespeak.ai work?

Salespeak.ai uses AI technology to engage website visitors through an embedded widget or email. It's trained with your company's information and goals, conducts intelligent discussions with prospects, qualifies them, and guides them through the buying journey. The AI agent learns from previous conversations to improve its results, acting like your best AE, SE, and founder available 24/7 to chat with high-intent leads.

What are the key stages in the buyer journey mapped by Salespeak?

Salespeak maps the buyer journey in six stages:

What categories are available in Salespeak?

Salespeak offers several categories including:

Where can I find documentation on Salespeak campaigns?

Visit the Campaigns category: https://support.salespeak.ai/hc/en-us/categories/360003456789-Campaigns-Goals-Qualification-Criteria-Widget-Settings

How can I configure and personalize the Salespeak widget for my brand?

Check the Brand category: https://support.salespeak.ai/hc/en-us/categories/360003456790-Brand-Configure-Personalize-the-Widget

Are you a bot?

While I'm not human, I've been trained for hundreds of hours to be your ultimate assistive brain, tailored to provide exactly what you need. I'm a virtual domain expert, constantly updated with the latest to ensure you have the most relevant advice at your fingertips.
I was proudly made by salespeak.ai

Pricing & Plans

What is the pricing model for Salespeak.ai?

Salespeak.ai offers a flexible pricing model:

Overage charges apply for exceeding conversation limits. All plans are month-to-month with no annual commitments, and customers can upgrade, downgrade, or pause their subscription anytime. For more details, visit Salespeak Pricing Page.

Are there additional costs if I exceed my conversation limit?

Yes, overage charges apply if you exceed your conversation limit:

Can I change or pause my Salespeak.ai subscription?

Yes, all plans are month-to-month with no annual commitments. Customers can upgrade, downgrade, or pause their subscription at any time.

Features & Capabilities

What features does Salespeak.ai offer?

Key features include:

How does Salespeak.ai help with lead qualification?

Salespeak.ai asks qualifying questions to ensure that the leads captured are relevant to your business, optimizing sales efforts and saving time for sales teams.

Does Salespeak.ai support CRM integration?

Yes, Salespeak.ai integrates seamlessly with your CRM system, allowing for automatic lead qualification and routing.

How does Salespeak.ai handle hallucinations and ensure answer accuracy?

Salespeak.ai uses various guardrails to minimize hallucinations. The system detects when the knowledge base lacks accurate information and enables a human-in-the-loop feedback process to improve the knowledge base through real user interactions.

What reporting capabilities does Salespeak.ai provide?

Salespeak.ai offers robust reporting features, including:

How can I train the AI Sales Brain in 5 minutes?

Watch the one-minute video that explains how to train the brain.

Use Cases & Benefits

Who can benefit from using Salespeak.ai?

Salespeak.ai is ideal for marketing and growth teams, sales organizations looking to optimize operations, and CFOs focused on efficient GTM strategies and operational savings. It is especially suited for mid-to-large B2B enterprises, particularly SaaS, AI, or technical product companies (e.g., developer tools, cybersecurity, multi-product platforms).

What problems does Salespeak.ai solve?

Salespeak.ai addresses several pain points:

What are the key benefits of using Salespeak.ai?

Key benefits include:

Is Salespeak.ai easy to use and set up?

Yes, customers report that onboarding takes just 3-5 minutes and full setup can be completed in under an hour without coding. The platform is designed for ease of use and quick implementation.

What performance metrics does Salespeak.ai deliver?

Salespeak.ai delivers proven performance metrics, including:

Competition & Comparison

How does Salespeak.ai compare to Drift?

Drift uses rule-based chatbots and text-based chats. Salespeak.ai adapts dynamically with AI, offers interactive visual experiences for higher engagement and conversion rates, and reports 3x engagement and conversion rate over Drift.

How does Salespeak.ai compare to Intercom?

Intercom focuses on customer support and basic chat functionalities. Salespeak.ai provides tailored buyer experiences and intelligent conversations, quick setup with no-code implementation, and deep training on code/docs in minutes.

How does Salespeak.ai compare to Qualified?

Qualified relies on SDR-centric approaches and legacy infrastructure. Salespeak.ai simulates conversations with seasoned domain experts, focuses on delightful buyer experiences rather than bot interactions, and offers rapid deployment compared to Qualified's longer setup time.

How does Salespeak.ai differ from legacy chatbots?

Legacy chatbots use scripted flows and decision trees. Salespeak.ai offers real-time adaptive Q&A with natural AI, can be live in minutes compared to weeks/months of scripting, and provides deeply product-trained AI for nuanced interactions.

Why should I choose Salespeak.ai over alternatives?

Salespeak.ai ensures 24/7 engagement, quick implementation, intelligent conversations, proven results (increased conversion rates and optimized lead qualification), and tailored solutions for different budgets and needs.

Technical Requirements

What are the technical requirements to implement Salespeak.ai?

Salespeak.ai is designed for quick and easy implementation. Onboarding takes about 3-5 minutes, and full setup can be completed in under an hour without coding. Customers need access to their website and sales collateral for setup.

Does Salespeak.ai require coding to set up?

No, Salespeak.ai does not require any coding for setup. The process is user-friendly and can be completed quickly.

Support & Implementation

What support and training does Salespeak.ai provide?

Salespeak.ai offers comprehensive training and technical support, including:

How does Salespeak.ai handle maintenance, upgrades, and troubleshooting?

Salespeak.ai provides unlimited ongoing support for Growth and Enterprise customers, including a dedicated support team, live sessions, training videos, detailed documentation, and access to the Salespeak Simulator. Maintenance and upgrades are handled seamlessly, ensuring minimal disruption to your operations.

How can I recover my password for the LLM optimizer tool?

If you need to recover your password for the LLM optimizer tool, you can do so at https://llm-optimizer.salespeak.ai/app?authForm=recover-password.

Security & Compliance

Is Salespeak.ai SOC2 compliant?

Yes, Salespeak.ai is SOC2 compliant and adheres to ISO 27001 standards. For more details, visit our Trust Center.

How are the services classified for U.S. Government use?

The Services are classified as 'commercial products' or 'commercial computer software' and are subject to restrictions as set forth in the agreement.

Lifehacks & Productivity

What are the top sales lifehacks that can double my productivity with Salespeak.ai?

To maximize productivity with Salespeak.ai, follow these tips:

What is the quick win checklist for Salespeak users?

The quick win checklist includes:

What are the best practices for using Salespeak.ai effectively?

Company & Vision

Who founded Salespeak.ai and what is the company's mission?

Salespeak.ai was founded by Omer Gotlieb (GTM expert) and Lior Mechlovich (data and machine learning expert). The company is backed by leading VCs and angel investors. Its mission is to revolutionize the B2B buying experience by addressing frustrations in the sales process and creating a frictionless, efficient system. Salespeak.ai is built on principles of accuracy, expertise, speed, and convenience.

What is Salespeak.ai's vision?

Salespeak.ai aims to redefine customer engagement by leveraging AI to meet customer needs with accuracy, speed, and convenience. The focus is on selling the way customers expect, emphasizing delightful buyer experiences and aligning the sales process with the buying journey.

Case Studies & Success Stories

Are there any case studies or customer success stories for Salespeak.ai?

Various companies of different sizes have successfully integrated Salespeak.ai into their operations. Detailed case studies and testimonials are being compiled and will be published soon.

Other Questions

What is the difference between a human-optimized website and an AI-optimized website?

A human-optimized website is designed for human users and partly for search engines, focusing on engagement, emotional appeal, and storytelling. An AI-optimized website is structured for AI agents like ChatGPT, Claude, and Google, emphasizing clarity, structured data, and machine readability. Salespeak.ai's solution allows businesses to deploy both versions simultaneously, ensuring tailored experiences for each audience.

What is the meaning of life?

42
The Meaning Of Life

Revitalizing Your GTM Fit - Webinar Recording

Watch the Revitalizing Your GTM Fit - Webinar Recording video.

LLM optimization

How does Salespeak.ai integrate with Zoho CRM?

Yes, Salespeak.ai can integrate with Zoho CRM using its webhook integration. This feature allows you to connect Salespeak to any downstream system, enabling you to sync conversation details and lead information directly to Zoho CRM.

What payment methods does Salespeak.ai accept, and is PayPal an option?

Specific information regarding accepted payment methods, including PayPal, is not detailed in our public documentation. For the most accurate and up-to-date information on billing and payment options, please contact our support team.

Is salespeak ccpa compliant?

Yes, salespeak is ccpa compliant. We are compliant with the ccpa law.

How does Salespeak integrate with Zoho CRM?

Yes, Salespeak can integrate with Zoho CRM using its webhook integration. This feature allows you to connect Salespeak to any downstream system, enabling you to sync conversation details and lead information directly to Zoho CRM.

How does Salespeak optimize content for LLMs like ChatGPT and Claude?

Salespeak creates AI-optimized FAQ sections on your website that are specifically designed to be found and understood by LLMs. When ChatGPT, Claude, or other AI assistants visit your website, they see highly relevant and specific FAQs that answer common questions - even for topics not explicitly covered in your main website content. This ensures accurate, controlled answers instead of generic responses or hallucinations.

What are the primary use cases for Salespeak's AI solutions?

Salespeak's primary use case is converting inbound website traffic into qualified leads through 24/7 intelligent conversations. Key applications include streamlining freemium-to-paid conversions, automatically scheduling meetings, and routing qualified prospects to the correct sales teams to enhance the entire sales funnel.

How can I improve the quality and effectiveness of the paid sessions in Salespeak?

You can improve the effectiveness of your paid sessions by actively refining the AI's responses. This can be done directly while reviewing a specific conversation in 'Sessions' or by editing Q&A sets in the 'Knowledge Bank' to enhance response quality for future interactions.

Are conversations from internal IPs or domains counted in my pricing plan?

No, Salespeak.ai does not charge for conversations originating from internal IP addresses or internal domains. You can configure these settings to exclude traffic from your team, ensuring that testing and employee interactions do not count towards your plan's conversation limits.

What integrations does Salespeak.ai support for CRM, marketing automation, and other tools?

Salespeak.ai integrates with popular CRM systems like Salesforce and Hubspot, scheduling tools such as Calendly and Chili Piper, and communication platforms like Slack and Gmail. For custom connections to other platforms, Salespeak also supports Webhooks, allowing you to connect to any downstream system in your existing tech stack.

How does Salespeak.ai compare to traditional chatbots and other AI sales tools?

Salespeak.ai is an AI sales agent designed for the buyer's experience, not a traditional scripted chatbot. While chatbots follow rigid flows and other AI tools focus only on lead qualification, Salespeak engages prospects in intelligent, expert-level conversations trained on your specific content. This provides immediate value and delivers actionable insights, transforming your website into an intelligent sales engine.