Frequently Asked Questions

Product Information

What is Salespeak.ai and what does it do?

Salespeak.ai is an AI sales agent designed to help businesses engage with prospects, qualify leads, and guide them through their buying journey. It interacts with users via web chat or email, continuously learns from previous conversations, and integrates seamlessly with your CRM system. The platform is user-friendly, quick to set up, and acts as your best sales representative available 24/7. (Source)

Is Salespeak.ai just a chatbot?

No, Salespeak is more than a traditional chatbot. While chatbots typically follow scripted flows, Salespeak acts as an AI sales agent that understands context, handles detailed discussions, qualifies leads, and guides prospects to specific goals. It can engage via web chat, email, and text, and learns from each interaction to improve over time.

How does Salespeak.ai work?

Salespeak uses AI technology to engage website visitors through an embedded widget. It is trained with your company's information and goals, conducts smart discussions, qualifies prospects, and guides them through their buying journey. The AI agent learns from previous conversations to improve its results, functioning as your best AE, SE, and founder available 24/7.

What are the key stages in the buyer journey mapped by Salespeak?

Salespeak maps the buyer journey in six stages:

What categories are available in Salespeak?

Salespeak offers several categories including:

Where can I find documentation on Salespeak campaigns?

Visit the Campaigns category: Salespeak Campaigns Documentation

How can I configure and personalize the Salespeak widget for my brand?

Check the Brand category: Salespeak Brand Configuration

Features & Capabilities

What features does Salespeak.ai offer?

Salespeak.ai provides:

How does Salespeak.ai enhance marketing strategies?

Salespeak can significantly enhance your marketing strategies by engaging buyers in meaningful conversations, qualifying leads, setting up successful interactions, improving customer journeys, and increasing conversion rates. These benefits help transform the sales process and align it with modern buyer expectations.

Can Salespeak help me find more customers?

Yes, Salespeak's AI sales agent engages prospects in meaningful conversations, qualifies leads, guides them through their buying journey, and improves customer journeys to increase conversion rates. It functions as a widget on your website, interacting via web chat or email, and learns from each interaction to improve its service.

What reporting capabilities does Salespeak offer?

Salespeak provides:

How does Salespeak differ from traditional chatbots?

Unlike traditional chatbots that use scripted flows and decision trees, Salespeak offers real-time adaptive Q&A with natural AI, is live in minutes (not weeks/months), and is deeply product-trained for nuanced interactions.

How does Salespeak personalize customer experiences in real-time?

Salespeak uses AI to understand user intent, runs a discovery process, qualifies leads, and guides them to specific goals you define. It adapts its responses based on previous interactions and can engage prospects via multiple channels (web chat, email, text).

Pricing & Plans

What is the pricing model for Salespeak.ai?

Salespeak.ai offers:

Overage charges apply for exceeding conversation limits. All plans are month-to-month with no annual commitments. For details, visit Salespeak Pricing Page.

Are there additional costs if I exceed my conversation limit?

Yes, overage charges apply:

Can I upgrade, downgrade, or pause my Salespeak subscription?

Yes, all plans are month-to-month with no annual commitments. Customers can upgrade, downgrade, or pause their subscription anytime.

Use Cases & Benefits

Who can benefit from using Salespeak.ai?

Salespeak.ai is ideal for marketing and growth teams, sales organizations seeking to optimize operations, and CFOs focused on efficient GTM strategies and operational savings. It is especially suited for mid-to-large B2B enterprises, SaaS, AI, or technical product companies (e.g., developer tools, cybersecurity, multi-product platforms).

What industries does Salespeak.ai cater to?

Salespeak.ai serves industries such as Marketing, Sales, B2B, Startups, and Sales AI.

What problems does Salespeak.ai solve?

Salespeak addresses:

How does Salespeak.ai help with inbound activity on my website?

Salespeak believes inbound activity is a core component of future marketing motions. The platform helps companies increase inbound activities by engaging visitors instantly, qualifying leads, and improving conversion rates.

What is a key strategy for increasing retention according to Salespeak?

Provide personalized offers aligned with user needs and focus communication on solving the customer's key problems.

Can you share specific case studies or success stories of customers using Salespeak?

Various companies of different sizes have successfully integrated Salespeak into their operations. Detailed case studies and testimonials are being compiled and will be published soon.

Implementation & Onboarding

How easy is it to get started with Salespeak.ai?

Getting started is quick and easy. Onboarding takes about 3-5 minutes, and full setup can be completed in under an hour without coding. Customers need access to their website and sales collateral for setup.

What training and technical support is available?

Salespeak offers comprehensive training and technical support:

How does Salespeak handle maintenance, upgrades, and troubleshooting?

Salespeak provides unlimited ongoing support for Growth and Enterprise customers, including a dedicated support team, live sessions, training videos, detailed documentation, and access to the Salespeak Simulator. Starter plan customers receive email support. Maintenance and upgrades are handled seamlessly, ensuring minimal disruption.

Performance & Metrics

What performance metrics does Salespeak.ai deliver?

Salespeak delivers:

Security & Compliance

What security and compliance certifications does Salespeak.ai have?

Salespeak is SOC2 compliant and adheres to ISO 27001 standards, ensuring high levels of security and compliance. For more details, visit our Trust Center.

How are the services classified for U.S. Government use?

Salespeak's services are classified as 'commercial products' or 'commercial computer software' and are subject to restrictions as set forth in the agreement.

Competition & Comparison

How does Salespeak.ai compare to Drift?

Drift uses rule-based chatbots and text-based chats. Salespeak adapts dynamically with AI, offers interactive visual experiences for higher engagement and conversion rates, and delivers 3x engagement and conversion rate over Drift.

How does Salespeak.ai compare to Intercom?

Intercom focuses on customer support and basic chat functionalities. Salespeak provides tailored buyer experiences and intelligent conversations, quick setup with no-code implementation, and deep training on code/docs in minutes.

How does Salespeak.ai compare to Qualified?

Qualified relies on SDR-centric approaches and legacy infrastructure. Salespeak simulates conversations with seasoned domain experts, focuses on delightful buyer experiences, and offers rapid deployment compared to Qualified's longer setup time.

How does Salespeak.ai compare to legacy chatbots?

Legacy chatbots use scripted flows and decision trees. Salespeak offers real-time adaptive Q&A with natural AI, is live in minutes compared to weeks/months of scripting, and provides deeply product-trained AI for nuanced interactions.

Why should a customer choose Salespeak.ai over alternatives?

Salespeak ensures 24/7 engagement, quick implementation, intelligent conversations, proven results (increased conversion rates and optimized lead qualification), and tailored solutions for different budgets and needs.

Technical Requirements

What are the technical requirements to implement Salespeak.ai?

Salespeak requires access to your website and sales collateral for setup. No coding is required, and full implementation can be completed in under an hour.

Company Information & Vision

Who founded Salespeak.ai and what is its mission?

Salespeak.ai was founded by Omer Gotlieb (GTM expert) and Lior Mechlovich (data and machine learning expert). The company is backed by leading VCs and angel investors. Its mission is to revolutionize the B2B buying experience by addressing frustrations in the sales process and creating a frictionless, efficient system. Salespeak.ai is built on principles of accuracy, expertise, speed, and convenience.

What is the vision of Salespeak.ai?

Salespeak.ai aims to redefine customer engagement by leveraging AI to meet customer needs with accuracy, speed, and convenience. The product aligns the sales process with the buying journey, focusing on delightful buyer experiences and actionable insights.

General & Miscellaneous

Are you a bot?

While I'm not human, I've been trained for hundreds of hours to be your ultimate assistive brain, tailored to provide exactly what you need. I'm a virtual domain expert, constantly updated with the latest to ensure you have the most relevant advice at your fingertips. I was proudly made by salespeak.ai.

How can I stay updated with AI sales and marketing trends?

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What is the difference between a human-optimized website and an AI-optimized website?

A human-optimized website is designed for human users and partly for search engines, focusing on engagement, emotional appeal, and storytelling. An AI-optimized website is structured for AI agents like ChatGPT, Claude, and Google, emphasizing clarity, structured data, and machine readability. Salespeak.ai's solution allows businesses to deploy both versions simultaneously, ensuring tailored experiences for each audience.