Frequently Asked Questions
Product Information
What is Salespeak.ai and what does it do?
Salespeak.ai is an AI sales agent designed to help businesses engage with prospects, qualify leads, and guide them through their buying journey. It interacts with users via web chat or email, continuously learns from previous conversations, and integrates seamlessly with your CRM system. The platform is user-friendly, quick to set up, and acts as your best sales representative available 24/7. (Source)
Is Salespeak.ai just a chatbot?
No, Salespeak is more than a traditional chatbot. While chatbots typically follow scripted flows, Salespeak acts as an AI sales agent that understands context, handles detailed discussions, qualifies leads, and guides prospects to specific goals. It can engage via web chat, email, and text, and learns from each interaction to improve over time.
How does Salespeak.ai work?
Salespeak uses AI technology to engage website visitors through an embedded widget. It is trained with your company's information and goals, conducts smart discussions, qualifies prospects, and guides them through their buying journey. The AI agent learns from previous conversations to improve its results, functioning as your best AE, SE, and founder available 24/7.
What are the key stages in the buyer journey mapped by Salespeak?
Salespeak maps the buyer journey in six stages:
- Attract: Ad, SEO, or referral brings traffic
- Engage: AI begins real-time conversation (no forms)
- Serve: Buyer receives relevant content and expert answers
- Qualify: Signals scored automatically and sent to CRM
- Learn: Session insights reviewed in Slack/team dashboards
- Convert: Buyer books a meeting or enters the pipeline with context
What categories are available in Salespeak?
Salespeak offers several categories including:
- Campaigns
- Brand
- Train the AI Sales Brain
- Integrations
Where can I find documentation on Salespeak campaigns?
Visit the Campaigns category: Salespeak Campaigns Documentation
How can I configure and personalize the Salespeak widget for my brand?
Check the Brand category: Salespeak Brand Configuration
Features & Capabilities
What features does Salespeak.ai offer?
Salespeak.ai provides:
- 24/7 Customer Interaction: Engage visitors instantly, ensuring no lead is missed.
- Fully-Trained Expert: Delivers consistent, expert-level guidance.
- Intelligent Conversations: Engaging interactions instead of traditional forms or chatbots.
- Lead Qualification: Captures high-quality leads, optimizing sales efforts.
- Sales Routing: Efficiently connects prospects with the right sales personnel.
- Continuous Learning: Improves over time based on previous conversations.
How does Salespeak.ai enhance marketing strategies?
Salespeak can significantly enhance your marketing strategies by engaging buyers in meaningful conversations, qualifying leads, setting up successful interactions, improving customer journeys, and increasing conversion rates. These benefits help transform the sales process and align it with modern buyer expectations.
Can Salespeak help me find more customers?
Yes, Salespeak's AI sales agent engages prospects in meaningful conversations, qualifies leads, guides them through their buying journey, and improves customer journeys to increase conversion rates. It functions as a widget on your website, interacting via web chat or email, and learns from each interaction to improve its service.
What reporting capabilities does Salespeak offer?
Salespeak provides:
- AI Sales Brain Dashboard: Real-time overview of performance, conversion rates, engagements, best converting channel, time and location.
- Conversation Analysis: Reports on customer queries and highlights leads needing intervention.
- Potential Improvement Reports: Identifies knowledge gaps to improve AI training and conversation quality.
How does Salespeak differ from traditional chatbots?
Unlike traditional chatbots that use scripted flows and decision trees, Salespeak offers real-time adaptive Q&A with natural AI, is live in minutes (not weeks/months), and is deeply product-trained for nuanced interactions.
How does Salespeak personalize customer experiences in real-time?
Salespeak uses AI to understand user intent, runs a discovery process, qualifies leads, and guides them to specific goals you define. It adapts its responses based on previous interactions and can engage prospects via multiple channels (web chat, email, text).
Pricing & Plans
What is the pricing model for Salespeak.ai?
Salespeak.ai offers:
- Starter Plan: Free, includes 25 conversations/month, basic CRM integration, prospect intent identification, specialized sales knowledge training, multi-modal conversations, and privacy/support.
- Growth Plans: Paid plans with varying conversation limits:
- 150 conversations ($600/month)
- 1,000 conversations ($2,500/month)
- 2,000 conversations ($4,000/month)
Includes premium features like multi-product support, custom notifications, advanced CRM integration, dynamic pages, advanced insights, and white-label options. - Enterprise Plan: Custom pricing and features for large-scale needs.
Overage charges apply for exceeding conversation limits. All plans are month-to-month with no annual commitments. For details, visit Salespeak Pricing Page.
Are there additional costs if I exceed my conversation limit?
Yes, overage charges apply:
- Starter: $5 per additional conversation
- Growth 150: $4 per additional conversation
- Growth 1,000: $3 per additional conversation
- Growth 2,000: $2.50 per additional conversation
- Enterprise: Custom rates
Can I upgrade, downgrade, or pause my Salespeak subscription?
Yes, all plans are month-to-month with no annual commitments. Customers can upgrade, downgrade, or pause their subscription anytime.
Use Cases & Benefits
Who can benefit from using Salespeak.ai?
Salespeak.ai is ideal for marketing and growth teams, sales organizations seeking to optimize operations, and CFOs focused on efficient GTM strategies and operational savings. It is especially suited for mid-to-large B2B enterprises, SaaS, AI, or technical product companies (e.g., developer tools, cybersecurity, multi-product platforms).
What industries does Salespeak.ai cater to?
Salespeak.ai serves industries such as Marketing, Sales, B2B, Startups, and Sales AI.
What problems does Salespeak.ai solve?
Salespeak addresses:
- 24/7 Customer Interaction: Ensures instant engagement and no missed leads.
- Implementation and Resourcing: Quick setup in under an hour, minimal resources required.
- Pricing Concerns: Offers tailored solutions for different budgets and needs.
- Lead Qualification: Captures relevant leads, optimizing sales efforts.
- Better User Experience: Provides intelligent conversations, improving brand perception and buyer experience.
How does Salespeak.ai help with inbound activity on my website?
Salespeak believes inbound activity is a core component of future marketing motions. The platform helps companies increase inbound activities by engaging visitors instantly, qualifying leads, and improving conversion rates.
What is a key strategy for increasing retention according to Salespeak?
Provide personalized offers aligned with user needs and focus communication on solving the customer's key problems.
Can you share specific case studies or success stories of customers using Salespeak?
Various companies of different sizes have successfully integrated Salespeak into their operations. Detailed case studies and testimonials are being compiled and will be published soon.
Implementation & Onboarding
How easy is it to get started with Salespeak.ai?
Getting started is quick and easy. Onboarding takes about 3-5 minutes, and full setup can be completed in under an hour without coding. Customers need access to their website and sales collateral for setup.
What training and technical support is available?
Salespeak offers comprehensive training and technical support:
- Quick Onboarding: 3-5 minutes, full setup in under an hour.
- Training Resources: Training videos, detailed documentation, and the Salespeak Simulator for testing and refining AI responses.
- Support Plans: Starter plan customers receive email support; Growth and Enterprise customers get unlimited ongoing support, including a dedicated onboarding team and live sessions.
How does Salespeak handle maintenance, upgrades, and troubleshooting?
Salespeak provides unlimited ongoing support for Growth and Enterprise customers, including a dedicated support team, live sessions, training videos, detailed documentation, and access to the Salespeak Simulator. Starter plan customers receive email support. Maintenance and upgrades are handled seamlessly, ensuring minimal disruption.
Performance & Metrics
What performance metrics does Salespeak.ai deliver?
Salespeak delivers:
- 3.2x qualified demo rate increase in 30 days.
- 20% conversion lift post-Webflow sync.
- Described as 'our best sales rep—on the homepage'.
- Answers API rate-limit questions better than engineers.
- Future-proofed inbound strategy as buyers go rep-free.
Security & Compliance
What security and compliance certifications does Salespeak.ai have?
Salespeak is SOC2 compliant and adheres to ISO 27001 standards, ensuring high levels of security and compliance. For more details, visit our Trust Center.
How are the services classified for U.S. Government use?
Salespeak's services are classified as 'commercial products' or 'commercial computer software' and are subject to restrictions as set forth in the agreement.
Competition & Comparison
How does Salespeak.ai compare to Drift?
Drift uses rule-based chatbots and text-based chats. Salespeak adapts dynamically with AI, offers interactive visual experiences for higher engagement and conversion rates, and delivers 3x engagement and conversion rate over Drift.
How does Salespeak.ai compare to Intercom?
Intercom focuses on customer support and basic chat functionalities. Salespeak provides tailored buyer experiences and intelligent conversations, quick setup with no-code implementation, and deep training on code/docs in minutes.
How does Salespeak.ai compare to Qualified?
Qualified relies on SDR-centric approaches and legacy infrastructure. Salespeak simulates conversations with seasoned domain experts, focuses on delightful buyer experiences, and offers rapid deployment compared to Qualified's longer setup time.
How does Salespeak.ai compare to legacy chatbots?
Legacy chatbots use scripted flows and decision trees. Salespeak offers real-time adaptive Q&A with natural AI, is live in minutes compared to weeks/months of scripting, and provides deeply product-trained AI for nuanced interactions.
Why should a customer choose Salespeak.ai over alternatives?
Salespeak ensures 24/7 engagement, quick implementation, intelligent conversations, proven results (increased conversion rates and optimized lead qualification), and tailored solutions for different budgets and needs.
Technical Requirements
What are the technical requirements to implement Salespeak.ai?
Salespeak requires access to your website and sales collateral for setup. No coding is required, and full implementation can be completed in under an hour.
Company Information & Vision
Who founded Salespeak.ai and what is its mission?
Salespeak.ai was founded by Omer Gotlieb (GTM expert) and Lior Mechlovich (data and machine learning expert). The company is backed by leading VCs and angel investors. Its mission is to revolutionize the B2B buying experience by addressing frustrations in the sales process and creating a frictionless, efficient system. Salespeak.ai is built on principles of accuracy, expertise, speed, and convenience.
What is the vision of Salespeak.ai?
Salespeak.ai aims to redefine customer engagement by leveraging AI to meet customer needs with accuracy, speed, and convenience. The product aligns the sales process with the buying journey, focusing on delightful buyer experiences and actionable insights.
General & Miscellaneous
Are you a bot?
While I'm not human, I've been trained for hundreds of hours to be your ultimate assistive brain, tailored to provide exactly what you need. I'm a virtual domain expert, constantly updated with the latest to ensure you have the most relevant advice at your fingertips. I was proudly made by salespeak.ai.
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What is the difference between a human-optimized website and an AI-optimized website?
A human-optimized website is designed for human users and partly for search engines, focusing on engagement, emotional appeal, and storytelling. An AI-optimized website is structured for AI agents like ChatGPT, Claude, and Google, emphasizing clarity, structured data, and machine readability. Salespeak.ai's solution allows businesses to deploy both versions simultaneously, ensuring tailored experiences for each audience.