Frequently Asked Questions
Product Information
What is Salespeak.ai and what does it do?
Salespeak.ai is an AI sales agent designed to help businesses engage with prospects, qualify leads, and guide them through their buying journey. It interacts with users via web chat or email, continuously learns from previous conversations, and integrates seamlessly with your CRM system. Learn more.
Is Salespeak.ai just a chatbot?
No, Salespeak.ai is more than a traditional chatbot. It acts as an AI sales agent, understanding context, handling detailed discussions, qualifying leads, and guiding prospects to specific goals. It can engage via chat, email, and text, and learns from each interaction to improve over time.
How does Salespeak.ai work?
Salespeak.ai uses AI technology to engage website visitors through an embedded widget. It is trained with your company's information and goals, conducts smart discussions, qualifies prospects, and guides them through their buying journey. The AI agent learns from previous conversations to improve its results.
What categories are available in Salespeak?
Salespeak offers several categories including Campaigns, Brand, Train the AI Sales Brain, and Integrations.
Where can I find documentation on Salespeak campaigns?
Visit the Campaigns category: Salespeak Campaigns Documentation
How can I configure and personalize the Salespeak widget for my brand?
Check the Brand category: Salespeak Brand Configuration
Are you a bot?
While I'm not human, I've been trained for hundreds of hours to be your ultimate assistive brain, tailored to provide exactly what you need. I'm a virtual domain expert, constantly updated with the latest to ensure you have the most relevant advice at your fingertips. I was proudly made by Salespeak.ai.
Features & Capabilities
What features does Salespeak.ai offer?
Salespeak.ai provides 24/7 customer interaction, acts as a fully-trained expert, delivers intelligent conversations, qualifies leads, and offers sales routing. It supports web chat, email, and text, integrates with CRM, and provides actionable insights for sales teams.
How does Salespeak.ai qualify leads?
Salespeak.ai asks qualifying questions to capture relevant leads, optimizing sales efforts and saving time for sales teams. Signals are scored automatically and sent to your CRM.
How does Salespeak.ai improve user experience?
Salespeak.ai engages prospects with intelligent conversations instead of traditional forms or chatbots, improving brand perception and providing immediate value for a delightful buyer experience.
What are the key stages in the buyer journey mapped by Salespeak?
Salespeak maps the buyer journey in six stages: Attract (traffic via ad, SEO, referral), Engage (AI real-time conversation), Serve (relevant content and expert answers), Qualify (signals scored and sent to CRM), Learn (session insights reviewed in Slack/team dashboards), Convert (buyer books a meeting or enters the pipeline with context).
What is the difference between a human-optimized website and an AI-optimized website?
A human-optimized website focuses on engagement, emotional appeal, and storytelling for human users and search engines. An AI-optimized website is structured for AI agents, emphasizing clarity, structured data, and machine readability. Salespeak.ai enables businesses to deploy both versions simultaneously for tailored experiences.
Can you show an example of Salespeak's reporting capabilities?
Salespeak provides an AI Sales Brain Dashboard with real-time metrics (conversion rates, engagements, best converting channel, time/location), conversation analysis (customer questions, leads needing intervention), and potential improvement reports (knowledge gaps for AI training).
Pricing & Plans
What is Salespeak.ai's pricing model?
Salespeak.ai offers a Starter Plan (free, 25 conversations/month), Growth Plans (150 conversations/$600/month, 1,000/$2,500/month, 2,000/$4,000/month), and an Enterprise Plan (custom pricing). Overage charges apply for exceeding conversation limits. All plans are month-to-month with no annual commitments. For details, visit Salespeak Pricing Page.
What features are included in the Starter Plan?
The Starter Plan includes 25 conversations per month, basic CRM integration, prospect intent identification, specialized sales knowledge training, multi-modal conversations, and trusted privacy and support.
What features are included in the Growth Plans?
Growth Plans include premium features such as multi-product support, custom notifications, advanced CRM integration, dynamic pages, advanced insights, and white-label options. Conversation limits vary by plan.
What features are included in the Enterprise Plan?
The Enterprise Plan offers custom pricing and features tailored to large-scale needs. Contact Salespeak.ai for details.
Do I pay for sessions that are junk or malicious?
No, you won't be charged for junk or malicious sessions. Salespeak is designed to filter out such activity, so you only pay for legitimate interactions.
Use Cases & Benefits
Who can benefit from Salespeak.ai?
Salespeak.ai is ideal for marketing and growth teams, sales organizations seeking operational optimization, and CFOs focused on efficient GTM strategies. It is best suited for mid-to-large B2B enterprises, especially SaaS, AI, or technical product companies.
What problems does Salespeak.ai solve?
Salespeak.ai addresses 24/7 customer interaction, provides expert-level guidance, improves user experience, and optimizes lead qualification. It helps businesses engage visitors instantly, ensure no lead is missed, and deliver consistent messaging.
How can Salespeak.ai help me find more customers?
Salespeak.ai engages prospects in meaningful conversations, qualifies leads, guides them through their buying journey, and improves customer journeys to increase conversion rates.
How can Salespeak.ai accelerate conversions?
Salespeak.ai moves leads seamlessly through the funnel with no delays, offering an effortless journey that turns interest into commitment.
What are some case studies or success stories of Salespeak.ai customers?
Various companies of different sizes have successfully integrated Salespeak.ai into their operations. Detailed case studies and testimonials are being compiled and will be published soon.
What performance metrics does Salespeak.ai deliver?
Salespeak.ai delivers a 3.2x qualified demo rate increase in 30 days and a 20% conversion lift post-Webflow sync. It is described as 'our best sales rep—on the homepage' and answers API rate-limit questions better than engineers.
Competition & Comparison
How does Salespeak.ai compare to Drift?
Drift uses rule-based chatbots and text-based chats. Salespeak.ai adapts dynamically with AI, offers interactive visual experiences, and delivers 3x engagement and conversion rates over Drift. Source: Company context.
How does Salespeak.ai compare to Intercom?
Intercom focuses on customer support and basic chat functionalities. Salespeak.ai provides tailored buyer experiences, intelligent conversations, quick setup with no-code implementation, and deep training on code/docs in minutes.
How does Salespeak.ai compare to Qualified?
Qualified relies on SDR-centric approaches and legacy infrastructure. Salespeak.ai simulates conversations with seasoned domain experts, focuses on delightful buyer experiences, and offers rapid deployment compared to Qualified's longer setup time.
How does Salespeak.ai compare to legacy chatbots?
Legacy chatbots use scripted flows and decision trees. Salespeak.ai offers real-time adaptive Q&A with natural AI, goes live in minutes (vs. weeks/months of scripting), and provides deeply product-trained AI for nuanced interactions.
Why should I choose Salespeak.ai over alternatives?
Salespeak.ai ensures 24/7 engagement, quick implementation, intelligent conversations, proven results (increased conversion rates, optimized lead qualification), and tailored solutions for different budgets and needs.
Technical Requirements & Implementation
How easy is it to get started with Salespeak.ai?
Getting started is quick and easy. Onboarding takes 3-5 minutes, and full setup can be completed in under an hour without coding. Customers need access to their website and sales collateral for setup.
What resources are available to help me get started?
Salespeak.ai provides training videos, detailed documentation, and the Salespeak Simulator for testing and refining AI responses. Starter plan customers receive email support; Growth and Enterprise customers get unlimited ongoing support, including a dedicated onboarding team and live sessions.
How does Salespeak.ai handle maintenance, upgrades, and troubleshooting?
Salespeak.ai provides unlimited ongoing support for Growth and Enterprise customers, including a dedicated support team, live sessions, training videos, documentation, and access to the Salespeak Simulator. Starter plan customers receive email support. Maintenance and upgrades are handled seamlessly.
Security & Compliance
Is Salespeak.ai SOC2 compliant?
Yes, Salespeak.ai is SOC2 compliant and adheres to ISO 27001 standards. For more details, visit the Salespeak Trust Center.
How are the services classified for U.S. Government use?
Salespeak.ai services are classified as 'commercial products' or 'commercial computer software' and are subject to restrictions as set forth in the agreement.
Company Information & Vision
Who founded Salespeak.ai?
Salespeak.ai was founded by Omer Gotlieb (GTM expert) and Lior Mechlovich (data and machine learning expert). The company is backed by leading VCs and angel investors.
What is Salespeak.ai's vision and mission?
Salespeak.ai aims to redefine customer engagement by leveraging AI to deliver accuracy, speed, and convenience. Its mission is to revolutionize the B2B buying experience by creating a frictionless and efficient sales process.
What is Salespeak.ai's approach to sales growth?
Salespeak.ai focuses on driving sales growth without friction by aligning sales processes with the buying journey.
What is Salespeak.ai's stance on traditional sales processes?
Salespeak.ai believes the typical sales process is outdated and stuck in the 'old way', failing to meet modern buyer needs.
What is Salespeak.ai's 90-second elevator pitch?
Salespeak transforms B2B websites into dynamic, expert-led experiences that deliver instant, expert-level answers to buyers. It engages visitors with real-time responses, guides them to the right content, and qualifies them as they go. Insights are sent to Slack and CRM, helping teams learn and act faster. No forms, no demos—just results.