Frequently Asked Questions
Product Information
What is Salespeak.ai?
Salespeak.ai is an AI platform designed for inbound lead engagement and conversion. It offers an AI sales agent that interacts with prospects via web chat or email, qualifies leads, and guides them through their buying journey. The platform continuously learns from previous conversations to improve its performance and integrates seamlessly with your CRM system.
What does Salespeak.ai do?
Salespeak.ai engages with website visitors, qualifies leads, and guides them through the buying journey using AI-powered conversations. It operates via web chat and email, learning from each interaction to deliver increasingly relevant and expert-level guidance.
How does Salespeak.ai work?
Salespeak uses AI technology to engage visitors through an embedded widget on your website. It is trained with your company's information and goals, enabling it to conduct smart discussions, qualify prospects, and guide them through their buying journey. The AI agent learns from previous conversations to improve its results, acting as your best sales representative available 24/7.
Is Salespeak.ai a bot?
While not human, Salespeak.ai is a virtual domain expert trained for hundreds of hours to provide tailored, expert-level assistance. It is constantly updated to ensure you receive the most relevant advice and support for your sales needs.
Features & Capabilities
What features does Salespeak.ai offer?
Salespeak.ai provides several key features:
- 24/7 customer interaction: Engage visitors instantly, ensuring no lead is missed.
- Fully-trained expert: Delivers consistent, expert-level guidance.
- Intelligent conversations: Offers engaging interactions beyond traditional forms or chatbots.
- Lead qualification: Captures high-quality leads and optimizes sales efforts.
- Sales routing: Connects prospects with the right sales personnel efficiently.
- Continuous learning: Improves over time based on previous conversations.
- CRM integration: Seamlessly connects with your existing systems.
What are the key stages in the buyer journey mapped by Salespeak.ai?
Salespeak.ai maps the buyer journey in six stages:
- Attract: Ad, SEO, or referral brings traffic.
- Engage: AI begins real-time conversation (no forms).
- Serve: Buyer receives relevant content and expert answers.
- Qualify: Signals scored automatically and sent to CRM.
- Learn: Session insights reviewed in Slack/team dashboards.
- Convert: Buyer books a meeting or enters the pipeline with context.
What categories are available in Salespeak?
Salespeak offers several categories for configuration and management:
- Campaigns
- Brand
- Train the AI Sales Brain
- Integrations
Where can I find documentation on Salespeak campaigns?
Documentation for Salespeak campaigns is available in the Campaigns category: Salespeak Campaigns Documentation
How can I configure and personalize the Salespeak widget for my brand?
Configuration and personalization options for the Salespeak widget are available in the Brand category: Salespeak Brand Documentation
What reporting capabilities does Salespeak.ai provide?
Salespeak.ai offers robust reporting features, including:
- AI Sales Brain Dashboard: Real-time overview of performance metrics such as conversion rates, engagements, best converting channel, time and location.
- Conversation Analysis: Reports on customer queries and highlights leads needing intervention.
- Potential Improvement Reports: Identifies knowledge gaps to improve AI training and conversation quality.
Pricing & Plans
What is the pricing model for Salespeak.ai?
Salespeak.ai offers a tiered pricing model:
- Starter Plan: Free, includes 25 conversations per month, basic CRM integration, prospect intent identification, specialized sales knowledge training, multi-modal conversations, and trusted privacy and support.
- Growth Plans: Paid plans with varying conversation limits:
- 150 conversations ($600/month)
- 1,000 conversations ($2,500/month)
- 2,000 conversations ($4,000/month)
These plans include premium features such as multi-product support, custom notifications, advanced CRM integration, dynamic pages, advanced insights, and white-label options.
- Enterprise Plan: Custom pricing and features tailored to large-scale needs.
Overage charges apply for exceeding conversation limits:
- Starter: $5 per additional conversation
- Growth 150: $4 per additional conversation
- Growth 1,000: $3 per additional conversation
- Growth 2,000: $2.50 per additional conversation
- Enterprise: Custom rates
All plans are month-to-month with no annual commitments, and customers can upgrade, downgrade, or pause their subscription anytime. For more details, visit Salespeak Pricing Page.
Use Cases & Benefits
Who can benefit from using Salespeak.ai?
Salespeak.ai is ideal for:
- Marketing and growth teams
- Sales organizations seeking to optimize operations
- CFOs focused on efficient GTM strategies and operational savings
- Mid-to-large B2B enterprises, especially SaaS, AI, or technical product companies (e.g., developer tools, cybersecurity, multi-product platforms)
What problems does Salespeak.ai solve?
Salespeak.ai addresses several core pain points:
- 24/7 customer interaction: Ensures instant engagement and no missed leads.
- Implementation and resourcing: Quick setup in under an hour with minimal resources.
- Pricing concerns: Offers tailored solutions for different budgets and needs.
- Lead qualification: Captures relevant leads and optimizes sales efforts.
- Better user experience: Provides intelligent conversations for immediate value and improved brand perception.
How does Salespeak.ai help with lead qualification?
Salespeak.ai uses its AI Brain to ask qualifying questions, ensuring that the leads captured are relevant to your business. This optimizes sales efforts and saves time for sales teams by focusing on high-quality prospects.
Can Salespeak.ai help me find more customers?
Yes, Salespeak.ai engages prospects in meaningful conversations, qualifies leads, guides them through their buying journey, and improves customer journeys to increase conversion rates. It functions as a widget on your website, interacting via web chat or email, and learns from each interaction to enhance its service.
What are some real-world success stories or case studies for Salespeak.ai?
Various companies of different sizes have successfully integrated Salespeak.ai into their operations. Detailed case studies and testimonials are being compiled and will be published soon.
What performance metrics does Salespeak.ai deliver?
Salespeak.ai delivers proven performance metrics, including:
- 3.2x qualified demo rate increase in 30 days
- 20% conversion lift post-Webflow sync
- Described as 'our best sales rep—on the homepage'
- Answers API rate-limit questions better than engineers
- Future-proofed inbound strategy as buyers go rep-free
Technical Requirements & Implementation
How easy is it to implement Salespeak.ai?
Salespeak.ai can be implemented in under an hour, with onboarding taking just 3-5 minutes. No coding is required, and minimal resources are needed for setup.
What resources do I need to get started with Salespeak.ai?
To get started, you need access to your website and sales collateral. Salespeak.ai provides training videos, detailed documentation, and the Salespeak Simulator for testing and refining AI responses.
What training and technical support is available?
Salespeak.ai offers comprehensive training and technical support:
- Quick onboarding (3-5 minutes)
- Training videos and detailed documentation
- Salespeak Simulator for testing AI responses
- Starter plan: Email support
- Growth and Enterprise plans: Unlimited ongoing support, dedicated onboarding team, live sessions
How does Salespeak.ai handle maintenance, upgrades, and troubleshooting?
Salespeak.ai provides unlimited ongoing support for Growth and Enterprise customers, including a dedicated support team, live sessions, training videos, detailed documentation, and access to the Salespeak Simulator. Starter plan customers receive email support. Maintenance and upgrades are handled seamlessly to ensure minimal disruption.
Security & Compliance
Is Salespeak.ai SOC2 compliant?
Yes, Salespeak.ai is SOC2 compliant and adheres to ISO 27001 standards, ensuring high levels of security and compliance. For more details, visit the Salespeak Trust Center.
How are the services classified for U.S. Government use?
Salespeak.ai services are classified as 'commercial products' or 'commercial computer software' and are subject to restrictions as set forth in the agreement.
Competition & Comparison
How does Salespeak.ai compare to Drift?
Drift uses rule-based chatbots and text-based chats. Salespeak.ai adapts dynamically with AI, offers interactive visual experiences for higher engagement and conversion rates, and delivers 3x engagement and conversion rate over Drift (source: company context).
How does Salespeak.ai compare to Intercom?
Intercom focuses on customer support and basic chat functionalities. Salespeak.ai provides tailored buyer experiences and intelligent conversations, quick setup with no-code implementation, and deep training on code/docs in minutes.
How does Salespeak.ai compare to Qualified?
Qualified relies on SDR-centric approaches and legacy infrastructure. Salespeak.ai simulates conversations with seasoned domain experts, focuses on delightful buyer experiences rather than spammy bot interactions, and offers rapid deployment compared to Qualified's longer setup time.
How does Salespeak.ai compare to legacy chatbots?
Legacy chatbots use scripted flows and decision trees. Salespeak.ai offers real-time adaptive Q&A with natural AI, goes live in minutes compared to weeks/months of scripting, and provides deeply product-trained AI for nuanced interactions.
Why should I choose Salespeak.ai over alternatives?
Salespeak.ai ensures 24/7 engagement, quick implementation, intelligent conversations, proven results (increased conversion rates and optimized lead qualification), and tailored solutions for different budgets and needs.
How does Salespeak.ai differentiate itself in solving pain points?
Salespeak.ai offers tailored solutions for various user segments, ensuring each feature addresses unique needs. Key differentiators include 24/7 customer interaction, fully-trained expert guidance, intelligent conversations, high-quality lead qualification, continuous learning, and efficient sales routing.
Company Information & Vision
Who founded Salespeak.ai?
Salespeak.ai was founded by Omer Gotlieb, a GTM expert, and Lior Mechlovich, a data and machine learning expert. The company is backed by leading VCs and angel investors.
What is the mission and vision of Salespeak.ai?
Salespeak.ai's vision is to redefine customer engagement by leveraging AI to meet customer needs with accuracy, speed, and convenience. Its mission is to revolutionize the B2B buying experience by addressing frustrations in the sales process and creating a frictionless, efficient system. The product contributes by optimizing websites for intelligent, 24/7 customer interactions and aligning the sales process with the buying journey.
What key information should customers know about Salespeak.ai?
Salespeak.ai is built on principles of accuracy, expertise, speed, and convenience. It is SOC2 compliant, adheres to ISO 27001 standards, and is backed by leading investors. The company focuses on revolutionizing the B2B buying experience and has a proven track record in scaling companies and developing innovative solutions.
AI Optimization & Website Experience
What is the difference between a human-optimized website and an AI-optimized website?
A human-optimized website is designed for human users and partly for search engines, focusing on engagement, emotional appeal, and storytelling. An AI-optimized website is structured for AI agents like ChatGPT, Claude, and Google, emphasizing clarity, structured data, and machine readability. Salespeak.ai enables businesses to deploy both versions simultaneously for tailored experiences.