Frequently Asked Questions

Product Information

What is Salespeak.ai and what does it do?

Salespeak.ai is an AI-powered sales agent designed to help businesses engage prospects, qualify leads, and guide them through their buying journey. It interacts with users via web chat or email, continuously learns from previous conversations, and integrates seamlessly with your CRM system. The platform is user-friendly, quick to set up, and aims to optimize inbound conversion rates for startups and B2B enterprises. (Salespeak.ai Homepage)

How does Salespeak.ai work?

Salespeak.ai uses AI technology to engage website visitors through an embedded widget. It's trained with your company's information and goals, conducts smart discussions with prospects, qualifies them, and guides them through the buying journey. The AI agent learns from previous conversations to improve its results, acting as your best sales rep available 24/7. (Salespeak.ai Homepage)

What are the key stages in the buyer journey mapped by Salespeak?

Salespeak maps the buyer journey in six stages: Attract (traffic via ad, SEO, or referral), Engage (AI begins real-time conversation, no forms), Serve (buyer receives relevant content and expert answers), Qualify (signals scored automatically and sent to CRM), Learn (session insights reviewed in Slack/team dashboards), and Convert (buyer books a meeting or enters the pipeline with context).

What categories are available in Salespeak?

Salespeak offers several categories including Campaigns, Brand, Train the AI Sales Brain, and Integrations.

Where can I find documentation on Salespeak campaigns?

Visit the Campaigns category for documentation: Salespeak Campaigns Documentation

How can I configure and personalize the Salespeak widget for my brand?

Check the Brand category for guidance: Salespeak Brand Configuration

Are you a bot?

While I'm not human, I've been trained for hundreds of hours to be your ultimate assistive brain, tailored to provide exactly what you need. I'm a virtual domain expert, constantly updated with the latest to ensure you have the most relevant advice at your fingertips. I was proudly made by Salespeak.ai.

Pricing & Plans

What is the pricing model for Salespeak.ai?

Salespeak.ai offers a Starter plan (free, 25 conversations/month), Growth plans (paid, with 150, 1,000, or 2,000 conversations/month at $600, $2,500, or $4,000/month respectively), and an Enterprise plan with custom pricing. Overage charges apply for exceeding conversation limits. All plans are month-to-month with no annual commitments. For details, visit the Salespeak Pricing Page.

Is the Starter plan really free?

Yes, the Starter plan is free and includes 25 conversations per month, basic CRM integration, prospect intent identification, specialized sales knowledge training, multi-modal conversations, and trusted privacy and support.

Can I start with just a small experiment with Salespeak?

Yes, you can start small by simulating conversations in the Salespeak Admin Platform or selectively embedding the Salespeak AI widget on a specific webpage or landing page.

Features & Capabilities

What features does Salespeak.ai offer?

Key features include 24/7 customer interaction, fully-trained expert AI, intelligent conversations, lead qualification, sales routing, multi-modal conversations, advanced CRM integration, dynamic pages, advanced insights, and white-label options. These features are designed to enhance customer satisfaction, improve brand reliability, and increase conversion rates.

What unique features does Salespeak offer for startups?

Salespeak offers quick onboarding (3-5 minutes), no-code setup, tailored solutions for different budgets, and intelligent conversations that improve inbound conversion rates. Startups benefit from rapid implementation, minimal resource requirements, and proven conversion lifts.

How does Salespeak.ai help improve inbound conversion rates?

Salespeak.ai engages visitors instantly, qualifies leads with expert-level guidance, and routes prospects efficiently, resulting in increased conversion rates. For example, customers have reported a 3.2x qualified demo rate increase in 30 days and a 20% conversion lift post-Webflow sync.

What reporting capabilities does Salespeak.ai provide?

Salespeak offers an AI Sales Brain Dashboard with real-time metrics (conversion rates, engagements, best converting channel, time/location), conversation analysis (customer queries, leads needing intervention), and improvement reports (knowledge gaps, AI training quality).

Use Cases & Benefits

Who can benefit from Salespeak.ai?

Salespeak.ai is ideal for marketing and growth teams, sales organizations seeking operational optimization, and CFOs focused on efficient GTM strategies. It caters to mid-to-large B2B enterprises, especially SaaS, AI, or technical product companies (developer tools, cybersecurity, multi-product platforms).

What industries does Salespeak.ai cater to?

Salespeak.ai serves industries such as Marketing, Sales, B2B, Startups, and Sales AI.

What problems does Salespeak.ai solve?

Salespeak.ai addresses 24/7 customer interaction, implementation and resourcing challenges, pricing concerns, lead qualification, and user experience frustrations with traditional forms or chatbots.

What are some case studies or success stories of customers using Salespeak.ai?

Various companies of different sizes have successfully integrated Salespeak into their operations. Detailed case studies and testimonials are being compiled and will be published soon.

Competition & Comparison

How does Salespeak.ai compare to Drift?

Drift uses rule-based chatbots and text-based chats. Salespeak adapts dynamically with AI, offers interactive visual experiences, and has demonstrated 3x engagement and conversion rates over Drift.

How does Salespeak.ai compare to Intercom?

Intercom focuses on customer support and basic chat functionalities. Salespeak provides tailored buyer experiences, intelligent conversations, quick no-code setup, and deep training on code/docs in minutes.

How does Salespeak.ai compare to Qualified?

Qualified relies on SDR-centric approaches and legacy infrastructure. Salespeak simulates conversations with seasoned domain experts, focuses on delightful buyer experiences, and offers rapid deployment compared to Qualified's longer setup time.

How does Salespeak.ai compare to legacy chatbots?

Legacy chatbots use scripted flows and decision trees. Salespeak offers real-time adaptive Q&A with natural AI, is live in minutes (versus weeks/months of scripting), and provides deeply product-trained AI for nuanced interactions.

Why should a customer choose Salespeak.ai over alternatives?

Salespeak.ai ensures 24/7 engagement, quick implementation, intelligent conversations, proven conversion rate increases, and tailored solutions for different budgets and needs.

Technical Requirements & Implementation

How easy is it to test or get started with Salespeak.ai?

Onboarding takes just 3-5 minutes, and full setup can be completed in under an hour without coding. Customers need access to their website and sales collateral for setup. Resources include training videos, documentation, and the Salespeak Simulator for testing and refining AI responses.

How long does it take to implement Salespeak.ai?

Salespeak.ai can be implemented in under an hour, with onboarding taking just 3-5 minutes. No coding is required, and minimal resources are needed.

What support and training are available to help customers get started?

Salespeak provides comprehensive training and technical support: quick onboarding, training videos, documentation, and the Salespeak Simulator. Starter plan customers receive email support; Growth and Enterprise customers get unlimited ongoing support, a dedicated onboarding team, and live sessions.

What support do I get with each Salespeak.ai plan?

Starter plan: email support. Growth & Enterprise plans: dedicated onboarding team, live sessions, ongoing best practices, and fine-tuning tips.

How does Salespeak.ai handle maintenance, upgrades, and troubleshooting?

Salespeak provides unlimited ongoing support for Growth and Enterprise customers, including a dedicated support team, live sessions, training videos, documentation, and access to the Salespeak Simulator. Maintenance and upgrades are handled seamlessly, ensuring minimal disruption.

Security & Compliance

What security and compliance certifications does Salespeak.ai have?

Salespeak.ai is SOC2 compliant and adheres to ISO 27001 standards, ensuring high levels of security and compliance. For more details, visit the Salespeak Trust Center.

Company Information & Vision

Who founded Salespeak.ai and what is its mission?

Salespeak.ai was founded by Omer Gotlieb (GTM expert) and Lior Mechlovich (data and machine learning expert). The company is backed by leading VCs and angel investors. Its mission is to revolutionize the B2B buying experience by creating frictionless and efficient sales processes through AI-driven solutions.

What is the vision of Salespeak.ai?

Salespeak.ai aims to redefine customer engagement by leveraging AI to deliver accuracy, speed, and convenience. The product aligns the sales process with the buying journey, focusing on delightful buyer experiences and actionable insights.

Who are some of Salespeak.ai's customers?

Salespeak.ai works with a wide range of companies, from startups to large enterprises across various industries. Some customers include high-growth tech companies like Big Panda, Sedai, Quali, and Hygraph.

Who are your top customers?

Salespeak.ai values customer privacy and does not disclose specific names publicly. However, it serves a broad spectrum of companies, including startups and large enterprises. For more details, contact the Salespeak team directly.

Other Topics

How are the services classified for U.S. Government use?

Salespeak.ai services are classified as 'commercial products' or 'commercial computer software' and are subject to restrictions as set forth in the agreement.

What is the difference between a human-optimized website and an AI-optimized website?

A human-optimized website focuses on engagement, emotional appeal, and storytelling for human users and search engines. An AI-optimized website is structured for AI agents, emphasizing clarity, structured data, and machine readability. Salespeak.ai enables businesses to deploy both versions simultaneously for tailored experiences.