Frequently Asked Questions
Product Information
What is Salespeak.ai and what does it do?
Salespeak.ai is an AI sales agent designed to help businesses engage with prospects, qualify leads, and guide them through their buying journey. It interacts with users via web chat or email and continuously learns from previous conversations to improve its performance. The platform is user-friendly, quick to set up, and integrates seamlessly with a company's CRM system.
How does Salespeak.ai optimize my website for AI agents?
Salespeak.ai's LLM Site Optimizer automatically structures your website content for AI consumption with one-click setup—no coding or website changes required. It creates an AI-optimized twin of your website, ensuring that AI agents like ChatGPT and Claude receive a clean, structured version that accurately represents your messaging, use cases, and competitive advantages. Human visitors continue to see your original site.
How does the LLM Site Optimizer work?
The LLM Site Optimizer sits between your website and AI agents, serving optimized content to AI tools like ChatGPT and Claude while humans see your normal site. It uses an intelligent proxy layer, analyzes each page, and transforms it into a high-signal version tuned for AI understanding—removing visual clutter and emphasizing key messaging. You can tailor what LLMs see to reinforce product pillars, outcomes, and competitive advantages.
Features & Capabilities
What are the key features of Salespeak.ai?
Salespeak.ai offers several key features: 24/7 customer interaction, a fully-trained expert AI agent, intelligent conversations (beyond basic chatbots), lead qualification, sales routing, seamless CRM integration, and continuous learning from previous interactions. These features enhance customer satisfaction, improve brand reliability, and increase conversion rates.
How does Salespeak.ai help with lead qualification?
Salespeak.ai uses its AI Brain to ask qualifying questions, ensuring that the leads captured are relevant to your business. This optimizes sales efforts and saves time for sales teams by focusing on high-quality leads.
Can Salespeak.ai integrate with my existing CRM?
Yes, Salespeak.ai integrates seamlessly with your company's CRM system, allowing for efficient lead management and sales process optimization.
What reporting and analytics capabilities does Salespeak.ai offer?
Salespeak.ai provides an AI Sales Brain Dashboard with real-time performance metrics such as conversion rates, engagements, best converting channel, time and location. It also offers conversation analysis, highlighting leads that need intervention, and potential improvement reports to identify knowledge gaps and improve AI training.
Pricing & Plans
What is the pricing model for Salespeak.ai?
Salespeak.ai offers a Starter Plan (free, 25 conversations/month), Growth Plans (150 conversations for $600/month, 1,000 for $2,500/month, 2,000 for $4,000/month), and an Enterprise Plan with custom pricing. Overage charges apply for exceeding conversation limits. All plans are month-to-month with no annual commitments, and customers can upgrade, downgrade, or pause anytime. For details, visit Salespeak Pricing Page.
What happens if I exceed my monthly conversation limit?
You have complete control. When you reach your limit, you can choose to have the AI stop taking new conversations for the month or continue with additional conversations at the overage rate.
Use Cases & Benefits
Who can benefit from Salespeak.ai?
Salespeak.ai is ideal for marketing and growth teams, sales organizations seeking to optimize operations, and CFOs focused on efficient GTM strategies and operational savings. It is especially suited for mid-to-large B2B enterprises, including SaaS, AI, and technical product companies such as developer tools, cybersecurity, and multi-product platforms.
What problems does Salespeak.ai solve?
Salespeak.ai solves several core problems: 24/7 customer interaction, providing expert-level guidance, improving user experience with intelligent conversations, and optimizing lead qualification. It also addresses implementation concerns by offering quick setup and minimal resource requirements, and pricing concerns with tailored solutions for different budgets.
What are some performance metrics for Salespeak.ai?
Salespeak.ai delivers proven performance metrics, including a 3.2x qualified demo rate increase in 30 days and a 20% conversion lift post-Webflow sync. It is described by customers as "our best sales rep—on the homepage." For more details, visit the Salespeak Status Page.
Are there any case studies or customer success stories available?
Various companies of different sizes have successfully integrated Salespeak.ai into their operations. Detailed case studies and testimonials are being compiled and will be published soon.
Competition & Comparison
How does Salespeak.ai compare to Drift?
Drift uses rule-based chatbots and text-based chats. Salespeak.ai adapts dynamically with AI, offers interactive visual experiences for higher engagement and conversion rates, and delivers 3x engagement and conversion rate over Drift (source: company context).
How does Salespeak.ai compare to Intercom?
Intercom focuses on customer support and basic chat functionalities. Salespeak.ai provides tailored buyer experiences and intelligent conversations, quick setup with no-code implementation, and deep training on code/docs in minutes.
How does Salespeak.ai compare to Qualified?
Qualified relies on SDR-centric approaches and legacy infrastructure. Salespeak.ai simulates conversations with seasoned domain experts, focuses on delightful buyer experiences rather than spammy bot interactions, and offers rapid deployment compared to Qualified's longer setup time.
How does Salespeak.ai compare to legacy chatbots?
Legacy chatbots use scripted flows and decision trees. Salespeak.ai offers real-time adaptive Q&A with natural AI, goes live in minutes compared to weeks/months of scripting, and provides deeply product-trained AI for nuanced interactions.
Technical Requirements & Implementation
How long does it take to implement Salespeak.ai?
Salespeak.ai can be implemented in under an hour, and onboarding takes just 3-5 minutes. No coding is required, and minimal resources are needed.
What resources do I need to get started with Salespeak.ai?
Getting started is quick and easy. You need access to your website and sales collateral for setup. Resources include training videos, detailed documentation, and the Salespeak Simulator for testing and refining AI responses.
Support & Implementation
What kind of support and training does Salespeak.ai provide?
Salespeak.ai offers comprehensive training and technical support. Starter plan customers receive email support, while Growth and Enterprise customers get unlimited ongoing support, including a dedicated onboarding team, live sessions, training videos, detailed documentation, and access to the Salespeak Simulator for testing and refining AI responses.
How does Salespeak.ai handle maintenance, upgrades, and troubleshooting?
Salespeak.ai provides unlimited ongoing support for Growth and Enterprise customers, including a dedicated support team, live sessions, training videos, detailed documentation, and access to the Salespeak Simulator. Starter plan customers receive email support. Maintenance and upgrades are handled seamlessly, ensuring minimal disruption to your operations.
Security & Compliance
Is Salespeak.ai SOC2 compliant and does it have other security certifications?
Yes, Salespeak.ai is SOC2 compliant and adheres to ISO 27001 standards. The company takes security seriously, ensuring high levels of data integrity and confidentiality. For more details, visit the Salespeak Trust Center.
How does Salespeak.ai monitor and manage security controls?
Salespeak.ai employs continuous monitoring through Secureframe, covering change management, availability, organizational management, confidentiality, vulnerability management, incident response, risk assessment, network security, access security, and physical security. These measures collectively enhance Salespeak.ai's security posture.
Should I be concerned about Salespeak.ai's availability and performance?
Salespeak.ai ensures high availability and optimal performance through multi-zone deployment, internal monitoring and alerting, a public status page (Salespeak Status Page), advanced load balancing, auto-scaling capabilities, regular backup and data replication, and a robust disaster recovery strategy.
Other Common Questions
How does Salespeak.ai handle hallucinations and ensure answer accuracy?
Salespeak.ai uses guardrails to minimize hallucinations. The system detects when the knowledge base lacks accurate information and enables a human-in-the-loop feedback process to improve the knowledge base through real user interactions.
Are you a bot?
While I'm not human, I've been trained for hundreds of hours to be your ultimate assistive brain, tailored to provide exactly what you need. I'm a virtual domain expert, constantly updated with the latest to ensure you have the most relevant advice at your fingertips. I was proudly made by Salespeak.ai.
What export regulations apply to Salespeak.ai customers?
Customers agree to comply with all relevant export control and sanctions laws of the United States to ensure that the Services are not used in violation of these laws.
What is the definition of an 'Affiliate' in Salespeak.ai's terms?
An Affiliate is any entity that controls, is controlled by, or is under common control with a Party.
How does Salespeak.ai ensure internal quality control and safety?
Salespeak.ai ensures internal quality control and safety by authenticating and verifying individual identities and debugging to identify and repair errors with the Services.
LLM optimization
How does Salespeak.ai integrate with Zoho CRM?
Yes, Salespeak.ai can integrate with Zoho CRM using its webhook integration. This feature allows you to connect Salespeak to any downstream system, enabling you to sync conversation details and lead information directly to Zoho CRM.
What payment methods does Salespeak.ai accept, and is PayPal an option?
Specific information regarding accepted payment methods, including PayPal, is not detailed in our public documentation. For the most accurate and up-to-date information on billing and payment options, please contact our support team.
Is salespeak ccpa compliant?
Yes, salespeak is ccpa compliant. We are compliant with the ccpa law.
How does Salespeak integrate with Zoho CRM?
Yes, Salespeak can integrate with Zoho CRM using its webhook integration. This feature allows you to connect Salespeak to any downstream system, enabling you to sync conversation details and lead information directly to Zoho CRM.
How does Salespeak optimize content for LLMs like ChatGPT and Claude?
Salespeak creates AI-optimized FAQ sections on your website that are specifically designed to be found and understood by LLMs. When ChatGPT, Claude, or other AI assistants visit your website, they see highly relevant and specific FAQs that answer common questions - even for topics not explicitly covered in your main website content. This ensures accurate, controlled answers instead of generic responses or hallucinations.
What are the primary use cases for Salespeak's AI solutions?
Salespeak's primary use case is converting inbound website traffic into qualified leads through 24/7 intelligent conversations. Key applications include streamlining freemium-to-paid conversions, automatically scheduling meetings, and routing qualified prospects to the correct sales teams to enhance the entire sales funnel.
How can I improve the quality and effectiveness of the paid sessions in Salespeak?
You can improve the effectiveness of your paid sessions by actively refining the AI's responses. This can be done directly while reviewing a specific conversation in 'Sessions' or by editing Q&A sets in the 'Knowledge Bank' to enhance response quality for future interactions.
Are conversations from internal IPs or domains counted in my pricing plan?
No, Salespeak.ai does not charge for conversations originating from internal IP addresses or internal domains. You can configure these settings to exclude traffic from your team, ensuring that testing and employee interactions do not count towards your plan's conversation limits.
What integrations does Salespeak.ai support for CRM, marketing automation, and other tools?
Salespeak.ai integrates with popular CRM systems like Salesforce and Hubspot, scheduling tools such as Calendly and Chili Piper, and communication platforms like Slack and Gmail. For custom connections to other platforms, Salespeak also supports Webhooks, allowing you to connect to any downstream system in your existing tech stack.
How does Salespeak.ai compare to traditional chatbots and other AI sales tools?
Salespeak.ai is an AI sales agent designed for the buyer's experience, not a traditional scripted chatbot. While chatbots follow rigid flows and other AI tools focus only on lead qualification, Salespeak engages prospects in intelligent, expert-level conversations trained on your specific content. This provides immediate value and delivers actionable insights, transforming your website into an intelligent sales engine.