Frequently Asked Questions
Product Information
What is Salespeak.ai and what does it do?
Salespeak.ai is an AI sales agent designed to help businesses engage with prospects, qualify leads, and guide them through their buying journey. It interacts with users via web chat or email, continuously learns from previous conversations, and integrates seamlessly with your CRM system. The platform is user-friendly, quick to set up, and acts as your best sales representative by delivering consistent, expert-level guidance. Learn more about the product.
Is Salespeak just a chatbot?
No, Salespeak is more than a traditional chatbot. While chatbots follow scripts and struggle with complex queries, Salespeak acts as an AI sales agent that understands context, handles detailed discussions, learns from interactions, and calculates user intent in real time. It can engage prospects via email and text, not just live chat, making it a versatile tool for sales teams.
How does Salespeak.ai integrate with existing sales systems?
Salespeak.ai integrates seamlessly with your CRM system, allowing for automatic lead qualification and routing. It supports advanced CRM integration, custom notifications, and dynamic pages, ensuring that your sales process is aligned with your buying journey. For technical details, visit the Seamless Integrations section.
What unique expertise do the founders bring to Salespeak.ai?
Salespeak.ai was founded by Omer Gotlieb, a GTM expert with experience in scaling companies and mentoring founders, and Lior Mechlovich, a data and machine learning expert who has led engineering teams at AWS, Informatica, and Amberflo.io. Their combined expertise ensures that Salespeak.ai is built on principles of accuracy, expertise, speed, and convenience.
Features & Capabilities
What features does Salespeak.ai offer?
Salespeak.ai offers several key features:
- 24/7 customer interaction via web chat and email
- Fully-trained expert AI for consistent, high-quality messaging
- Intelligent conversations that improve user experience
- Lead qualification and sales routing
- Continuous learning from previous conversations
- Multi-modal conversations and advanced reporting capabilities
These features help businesses optimize sales efforts, increase conversion rates, and enhance customer satisfaction.
How does Salespeak.ai improve the buyer experience?
Salespeak.ai provides engaging, intelligent conversations instead of traditional forms or chatbots, ensuring instant responses and expert guidance. This leads to improved brand perception, higher conversion rates, and a more delightful buyer experience.
What are the key stages in the buyer journey mapped by Salespeak?
Salespeak maps the buyer journey in six stages:
- Attract: Ad, SEO, or referral brings traffic
- Engage: AI begins real-time conversation (no forms)
- Serve: Buyer receives relevant content and expert answers
- Qualify: Signals scored automatically and sent to CRM
- Learn: Session insights reviewed in Slack/team dashboards
- Convert: Buyer books a meeting or enters the pipeline with context
What reporting capabilities does Salespeak provide?
Salespeak offers an AI Sales Brain Dashboard with real-time metrics such as conversion rates, engagements, best converting channels, and more. It provides conversation analysis, highlights leads needing intervention, and generates reports on knowledge gaps to improve AI training and conversation quality.
Pricing & Plans
What is the pricing model for Salespeak.ai?
Salespeak.ai offers a flexible pricing model:
- Starter Plan: Free, includes 25 conversations per month, basic CRM integration, prospect intent identification, and more.
- Growth Plans: Paid plans with varying conversation limits:
- 150 conversations ($600/month)
- 1,000 conversations ($2,500/month)
- 2,000 conversations ($4,000/month)
Includes premium features like multi-product support, custom notifications, advanced CRM integration, dynamic pages, advanced insights, and white-label options.
- Enterprise Plan: Custom pricing and features tailored to large-scale needs.
Overage charges apply for exceeding conversation limits. All plans are month-to-month with no annual commitments. Customers can upgrade, downgrade, or pause their subscription anytime. For details, visit the Salespeak Pricing Page.
What features are included in the Starter, Growth, and Enterprise plans?
- Starter: 25 conversations/month, basic CRM integration, prospect intent identification, specialized sales knowledge training, multi-modal conversations, privacy and support.
- Growth: 150, 1,000, or 2,000 conversations/month, multi-product support, custom notifications, advanced CRM integration, dynamic pages, advanced insights, white-label options.
- Enterprise: Custom features and pricing for large-scale needs.
Overage charges vary by plan. See Salespeak Pricing Page for full details.
Use Cases & Benefits
Who can benefit from using Salespeak.ai?
Salespeak.ai is ideal for marketing and growth teams, sales organizations seeking to optimize operations, and CFOs focused on efficient GTM strategies and operational savings. It is especially suited for mid-to-large B2B enterprises, including SaaS, AI, and technical product companies such as developer tools, cybersecurity, and multi-product platforms.
What problems does Salespeak.ai solve?
Salespeak.ai addresses several core pain points:
- 24/7 customer interaction, ensuring no lead is missed
- Quick implementation and minimal resourcing
- Affordable, ROI-driven pricing
- Optimized lead qualification
- Enhanced user experience compared to traditional forms or chatbots
Can you share specific case studies or success stories?
Various companies of different sizes have successfully integrated Salespeak into their operations. Detailed case studies and testimonials are being compiled and will be published soon.
Competition & Comparison
How does Salespeak.ai compare to Drift?
Drift uses rule-based chatbots and text-based chats. Salespeak adapts dynamically with AI, offers interactive visual experiences, and delivers 3x engagement and conversion rates over Drift. See product details.
How does Salespeak.ai compare to Intercom?
Intercom focuses on customer support and basic chat functionalities. Salespeak provides tailored buyer experiences, intelligent conversations, quick no-code setup, and deep training on code/docs in minutes.
How does Salespeak.ai compare to Qualified?
Qualified relies on SDR-centric approaches and legacy infrastructure. Salespeak simulates conversations with seasoned domain experts, focuses on delightful buyer experiences, and offers rapid deployment compared to Qualified's longer setup time.
How does Salespeak.ai compare to legacy chatbots?
Legacy chatbots use scripted flows and decision trees. Salespeak offers real-time adaptive Q&A with natural AI, goes live in minutes (versus weeks/months of scripting), and provides deeply product-trained AI for nuanced interactions.
Why should a customer choose Salespeak.ai over alternatives?
Salespeak.ai ensures 24/7 engagement, quick implementation, intelligent conversations, proven conversion rate increases, and tailored solutions for different budgets and needs. It differentiates itself by focusing on delightful buyer experiences and rapid deployment.
Technical Requirements & Implementation
How easy is it to get started with Salespeak.ai?
Getting started with Salespeak.ai is quick and easy. Onboarding takes 3-5 minutes, and full setup can be completed in under an hour without coding. Customers need access to their website and sales collateral for setup. Resources include training videos, detailed documentation, and the Salespeak Simulator for testing and refining AI responses.
How long does it take to implement Salespeak.ai?
Salespeak.ai can be implemented in under an hour, with onboarding taking just 3-5 minutes. No coding is required, and minimal resources are needed.
What training and technical support is available?
Salespeak.ai offers comprehensive training and technical support:
- Quick onboarding (3-5 minutes)
- Training videos and detailed documentation
- Salespeak Simulator for testing AI responses
- Starter plan: email support
- Growth and Enterprise plans: unlimited ongoing support, dedicated onboarding team, live sessions
Support & Maintenance
What kind of support is available for maintenance, upgrades, and troubleshooting?
Salespeak provides unlimited ongoing support for Growth and Enterprise customers, including a dedicated support team, live sessions, training videos, detailed documentation, and access to the Salespeak Simulator. Starter plan customers receive email support. Maintenance and upgrades are handled seamlessly to ensure minimal disruption.
Security & Compliance
Is Salespeak.ai SOC2 compliant?
Yes, Salespeak.ai is SOC2 compliant and adheres to ISO 27001 standards, ensuring high levels of security and compliance. For more details, visit the Salespeak Trust Center.
Should I be concerned about brain availability and performance?
Salespeak.ai ensures high availability and optimal performance through multi-zone deployment, internal monitoring and alerting, a public status page (statuspage.io), advanced load balancing, auto-scaling, regular backups, data replication, and a disaster recovery strategy.
Company Background & Vision
What is the mission and vision of Salespeak.ai?
Salespeak.ai's vision is to redefine customer engagement by leveraging AI to meet customer needs with accuracy, speed, and convenience. Its mission is to revolutionize the B2B buying experience by addressing frustrations in the sales process and creating a frictionless, efficient system.
What key information should customers know about Salespeak.ai?
Salespeak.ai was founded by Omer Gotlieb and Lior Mechlovich and is backed by leading VCs and angel investors. The company is built on principles of accuracy, expertise, speed, and convenience, and is SOC2 compliant. Its founders have a proven track record in scaling companies and developing innovative solutions.
Performance & Metrics
What performance metrics does Salespeak.ai deliver?
Salespeak.ai delivers proven performance metrics, including a 3.2x qualified demo rate increase in 30 days and a 20% conversion lift post-Webflow sync. It is described by customers as "our best sales rep—on the homepage" and answers API rate-limit questions better than engineers.
Resources & Learning
What resources does Salespeak provide for learning more about their product?
Salespeak provides a variety of resources, including a Blog, About section, and Careers page to learn more about their product and company vision.
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