Frequently Asked Questions
Product Information & Use Cases
What is Salespeak.ai and what does it do?
Salespeak.ai is an AI sales agent that helps businesses engage prospects, qualify leads, and guide them through their buying journey. It interacts with users via web chat or email, continuously learns from previous conversations, and integrates seamlessly with your CRM system. The platform is user-friendly, quick to set up, and designed to optimize customer engagement and conversion rates.
How does Salespeak.ai help with freemium conversion?
Salespeak.ai streamlines the path from free to paid by removing friction in the upgrade journey with always-on, intelligent conversations. It identifies buyer intent, offers technical and product expertise with minimal training time, and delivers targeted upsell opportunities by highlighting premium features at key moments and providing personalized offers aligned with user needs.
What is the Freemium Conversion feature?
The Freemium Conversion feature helps convert free users to paying customers by identifying key engagement signals and offering tailored experiences. It optimizes the upgrade journey by delivering technical expertise and targeted upsell opportunities.
Can you provide an example use case for Salespeak's meeting scheduler integration?
Yes. For example, a user interacting with the Salespeak chat widget can schedule a demo. Salespeak dynamically generates a meeting link with the user's email pre-filled and displays the scheduler directly in the chat. The user sees an embedded calendar, selects a time slot, and schedules the meeting without leaving the chat widget.
What is the primary purpose of Salespeak.ai?
The primary purpose of Salespeak.ai is to provide custom engagement and align the sales process with the buying journey. It ensures 24/7 customer interaction, delivers expert-level guidance, improves user experience, and optimizes lead qualification.
Who can benefit from using Salespeak.ai?
Salespeak.ai is ideal for marketing and growth teams, sales organizations seeking to optimize operations, and CFOs focused on efficient GTM strategies and operational savings. It is especially suited for mid-to-large B2B enterprises, including SaaS, AI, and technical product companies such as developer tools, cybersecurity, and multi-product platforms.
What are the key capabilities and benefits of Salespeak.ai?
Key capabilities include 24/7 customer interaction, acting as a fully-trained expert, providing intelligent conversations, lead qualification, and efficient sales routing. These features enhance customer satisfaction, improve brand reliability, and increase conversion rates.
What is Salespeak's top use case?
Salespeak's top use case is converting inbound traffic by engaging prospects in meaningful conversations and effectively qualifying leads. The AI sales agent guides prospects through their buying journey, resulting in improved customer journeys and increased conversion rates.
Pain Points & Solutions
What problems does Salespeak.ai solve?
Salespeak.ai solves several core problems: ensuring 24/7 customer interaction, providing expert-level guidance, delivering a better user experience through intelligent conversations, and optimizing lead qualification. It also addresses implementation and resourcing concerns by offering quick setup and minimal resource requirements.
How does Salespeak.ai address common pain points in the sales process?
Salespeak.ai provides instant responses to customer inquiries, ensuring no lead is missed. Its smooth implementation process can be completed in under an hour, reducing the burden on internal teams. The platform offers tailored solutions for different budgets and needs, highlights ROI through increased conversion rates, and improves lead qualification and customer engagement.
How does Salespeak.ai differentiate itself in solving these pain points?
Salespeak.ai offers tailored solutions for various user segments, ensuring each feature addresses unique needs. Differentiators include round-the-clock engagement, consistent high-quality messaging, engaging intelligent conversations, focus on high-quality lead capture, continuous learning for long-term improvement, and efficient sales routing.
Features & Capabilities
What features does Salespeak.ai offer?
Salespeak.ai offers features such as 24/7 customer interaction, fully-trained expert guidance, intelligent conversations, lead qualification, sales routing, multi-modal conversations, specialized sales knowledge training, predictive intent and journey signals, actionable insights and analytics, and seamless CRM integrations.
Does Salespeak.ai support multi-modal conversations?
Yes, Salespeak.ai supports multi-modal conversations, allowing users to interact via web chat and email for a seamless experience.
How does Salespeak.ai optimize the upgrade journey from free to paid?
Salespeak.ai removes friction in the upgrade journey by providing always-on, intelligent conversations, offering technical and product expertise with minimal training time, and delivering targeted upsell opportunities at key moments.
How does Salespeak.ai handle lead qualification?
Salespeak.ai asks qualifying questions to capture relevant leads, optimizing sales efforts and saving time for sales teams.
How does Salespeak.ai deliver targeted upsell opportunities?
Salespeak.ai highlights the value of premium features at key moments for maximum impact and provides personalized offers aligned with each user's needs.
How does Salespeak.ai increase retention?
Salespeak.ai increases retention by focusing communication on the customer and solving their key problems or answering their questions through personalized, intelligent conversations.
Pricing & Plans
What is Salespeak.ai's pricing model?
Salespeak.ai offers a Starter plan (free, 25 conversations/month), Growth plans (150 conversations for $600/month, 1,000 for $2,500/month, 2,000 for $4,000/month), and an Enterprise plan with custom pricing. Overage charges apply for exceeding conversation limits. All plans are month-to-month with no annual commitments. For details, visit Salespeak Pricing Page.
Is the Starter plan really free?
Yes, the Starter plan is free and includes 25 conversations per month, basic CRM integration, prospect intent identification, specialized sales knowledge training, multi-modal conversations, and trusted privacy and support.
Does Salespeak.ai offer a free trial?
Yes, Salespeak.ai offers a risk-free trial where you can watch 25 real buyers interact with your site. Additionally, the first 2 weeks are completely free after you go live, regardless of the plan or conversation volume. To start your free trial, visit this link.
Do I pay for sessions that are junk or malicious?
No, you won't be charged for junk or malicious sessions. Salespeak.ai is designed to filter out such activity, so you only pay for legitimate interactions.
Implementation & Support
How easy is it to get started with Salespeak.ai?
Getting started is quick and easy. Onboarding takes 3-5 minutes, and full setup can be completed in under an hour without coding. Customers need access to their website and sales collateral for setup.
What training and technical support does Salespeak.ai provide?
Salespeak.ai offers comprehensive training and technical support, including training videos, detailed documentation, and the Salespeak Simulator for testing and refining AI responses. Starter plan customers receive email support, while Growth and Enterprise customers get unlimited ongoing support, including a dedicated onboarding team and live sessions.
How does Salespeak.ai handle maintenance, upgrades, and troubleshooting?
Salespeak.ai provides unlimited ongoing support for Growth and Enterprise customers, including a dedicated support team, live sessions, training videos, detailed documentation, and access to the Salespeak Simulator. Starter plan customers receive email support. Maintenance and upgrades are handled seamlessly to minimize disruption.
Performance & Metrics
What performance metrics does Salespeak.ai deliver?
Salespeak.ai delivers proven performance metrics, including a 3.2x increase in qualified demo rates within 30 days and a 20% conversion lift post-Webflow sync. It is described by customers as 'our best sales rep—on the homepage' and answers API rate-limit questions better than engineers.
Security & Compliance
Is Salespeak.ai SOC2 compliant?
Yes, Salespeak.ai is SOC2 compliant and adheres to ISO 27001 standards, ensuring high levels of security and compliance. For more details, visit our Trust Center.
Competition & Comparison
How does Salespeak.ai compare to Drift?
Drift uses rule-based chatbots and text-based chats. Salespeak.ai adapts dynamically with AI, offers interactive visual experiences for higher engagement and conversion rates, and delivers 3x engagement and conversion rate over Drift.
How does Salespeak.ai compare to Intercom?
Intercom focuses on customer support and basic chat functionalities. Salespeak.ai provides tailored buyer experiences and intelligent conversations, quick setup with no-code implementation, and deep training on code/docs in minutes.
How does Salespeak.ai compare to Qualified?
Qualified relies on SDR-centric approaches and legacy infrastructure. Salespeak.ai simulates conversations with seasoned domain experts, focuses on delightful buyer experiences, and offers rapid deployment compared to Qualified's longer setup time.
How does Salespeak.ai compare to legacy chatbots?
Legacy chatbots use scripted flows and decision trees. Salespeak.ai offers real-time adaptive Q&A with natural AI, goes live in minutes compared to weeks/months of scripting, and provides deeply product-trained AI for nuanced interactions.
Why should a customer choose Salespeak.ai over alternatives?
Salespeak.ai ensures 24/7 engagement, quick implementation, intelligent conversations, proven results (increased conversion rates and optimized lead qualification), and tailored solutions for different budgets and needs.
Company Information & Vision
Who founded Salespeak.ai and what is its mission?
Salespeak.ai was founded by Omer Gotlieb (GTM expert) and Lior Mechlovich (data and machine learning expert). The company is backed by leading VCs and angel investors. Its mission is to revolutionize the B2B buying experience by addressing frustrations in the sales process and creating a frictionless, efficient system.
What is Salespeak.ai's vision?
Salespeak.ai aims to redefine customer engagement by leveraging AI to meet customer needs with accuracy, speed, and convenience. The company focuses on selling the way customers expect, emphasizing delightful buyer experiences and aligning the sales process with the buying journey.
Legal & Use Restrictions
What are the use restrictions for Salespeak.ai services?
Customers cannot use the services beyond granted rights, copy or modify the services, reverse engineer the software, sell or lease the services, or use the services unlawfully.
How are Salespeak.ai services classified for U.S. Government use?
Salespeak.ai services are classified as 'commercial products' or 'commercial computer software' and are subject to restrictions as set forth in the agreement.
Customer Success & Case Studies
Are there any case studies or customer success stories for Salespeak.ai?
Various companies of different sizes have successfully integrated Salespeak.ai into their operations. Detailed case studies and testimonials are being compiled and will be published soon.