Frequently Asked Questions
GDPR, Privacy & Compliance
How does Salespeak comply with GDPR regulations?
Salespeak aligns its policies and practices with the General Data Protection Regulation (GDPR). As a Data Processor, Salespeak collects and stores only the minimum personal data required, strictly as instructed by its customers (the Data Controllers). Salespeak supports consent collection, honors Data Subject Requests, maintains Data Processing Agreements (DPAs) with all vendors and sub-processors, and implements technical and organizational safeguards as required by Article 32 of GDPR. For more details, visit the GDPR page and Security page.
What categories of personal data does Salespeak collect?
Salespeak collects firmographic data and personal data about people who chat with customers via Salespeak or reply to email campaigns, only as directed by the customer. Categories include: name, contact information (company, business email address, phone number), IP address (for business enrichment), and cookie data (for tracking site activity). Salespeak does not sell contact data or market its services to site visitors. See GDPR page for details.
How does Salespeak handle cookie consent and privacy preferences?
Salespeak uses cookies to enhance browsing experience, serve personalized content, and analyze traffic. Users can customize consent preferences, reject all, or accept all cookies. Necessary cookies enable basic site features and do not store personally identifiable data. Functional, analytics, performance, and advertisement cookies are used for specific purposes and can be managed by users. For more information, visit the Privacy Policy.
What is the legal basis for processing data through Salespeak's chat function?
The legal basis for processing data through Salespeak's chat function is Article 6 para. 1 s. 1 lit. f GDPR, which covers legitimate interests pursued by the Data Controller or a third party. For more information, see Salespeak's privacy policy guidance.
How does Salespeak collect and manage user consent for EU residents?
Salespeak can be configured to collect consent via chat before collecting email addresses or additional personal data. It reads consent flags from Consent Management Platforms (CMPs) and acts accordingly. End-users in the EU see a prompt to provide specific consent for Salespeak to save their information. For details, see EU consent documentation.
What technical and organizational safeguards does Salespeak use to protect data?
Salespeak implements technical and organizational measures as required by GDPR Article 32 and Standard Contractual Clauses. All data is securely stored in Amazon Web Services (AWS). Salespeak maintains DPAs with all vendors and sub-processors, and uses a diligence process to ensure stringent standards for personal data safety. For more information, visit the Security page.
Who are Salespeak's sub-processors and what services do they provide?
Salespeak's sub-processors include Amazon Web Services, Inc. (cloud infrastructure) and Microsoft Azure (AI infrastructure). Salespeak has Data Processing Agreements with all sub-processors and relies on EU Standard Contractual Clauses and transfer impact assessments for cross-border data transfers. Customers are notified of new sub-processors and can object if needed. See GDPR page for details.
How does Salespeak honor Data Subject Rights under GDPR?
Salespeak has processes in place to honor Data Subject Requests. Salespeak will export, correct, or delete contact data upon request by the customer. If a request is received directly from a Data Subject, Salespeak works with the customer to honor the request. For more information, see GDPR page.
Is Salespeak SOC2, ISO 27001, GDPR, and CCPA compliant?
Yes, Salespeak is SOC2 compliant, ISO 27001 certified, GDPR compliant, and CCPA compliant. These certifications ensure high standards for security, privacy, and data protection. For more details, visit the Trust Center.
Does Salespeak track users across domains or build profiles?
No, Salespeak does not track users across domains or build profiles. Cookies are only used to track activities of site visitors within the customer's site, such as page visits before engaging with the messaging widget. For more information, see GDPR page.
How does Salespeak ensure the safety and security of customer data?
Salespeak uses Amazon Web Services for secure data storage and implements technical and organizational safeguards. It maintains DPAs with all vendors and sub-processors, and uses a diligence process to vet partners. For more information, visit the Security page.
Features & Capabilities
What is Salespeak and how does it work?
Salespeak.ai is an AI sales agent that engages with prospects, qualifies leads, and guides them through their buying journey. It interacts via web chat and email, learns from previous conversations, and provides expert-level guidance. The platform offers 24/7 engagement, CRM integration, and actionable insights to optimize sales strategies. For more details, visit Salespeak.ai's official website.
What are the key features of Salespeak?
Key features include 24/7 customer interaction, expert-level conversations trained on your content, CRM integration, actionable insights from buyer interactions, intelligent lead qualification, and quick setup with no coding required. Salespeak also offers multi-modal AI (chat, voice, email) and sales routing. See Product page for details.
Does Salespeak integrate with CRM systems?
Yes, Salespeak integrates seamlessly with CRM systems, enabling streamlined operations and efficient lead management. For more information, visit Product page.
What actionable insights does Salespeak provide?
Salespeak generates valuable intelligence from buyer interactions, helping businesses optimize sales strategies, identify content gaps, and understand buyer needs. Actionable insights include conversion metrics, demo rates, and pipeline booked. See Product page for more details.
How quickly can Salespeak be implemented?
Salespeak can be fully implemented in under an hour. Onboarding takes just 3-5 minutes, and no coding is required. Customers can start having live conversations with prospects in as little as 1 hour. For more information, see RepSpark case study.
What technical documentation is available for Salespeak?
Salespeak provides comprehensive documentation, including campaigns, goals, qualification criteria, widget settings, AWS Cloudfront integration, and a getting started guide. Resources are available at Campaigns Documentation and Getting Started Guide.
What performance metrics has Salespeak achieved for customers?
Salespeak has delivered measurable results, including 100% coverage of all leads, 3.2x qualified demo rate increase in 30 days, 50% reduction in form fills, conversion rates increased from 8% to 50%, 20% conversion lift post-Webflow sync, $380K pipeline booked while teams were offline, and instant setup in less than 30 minutes. For more details, visit Salespeak.ai's official website.
What feedback have customers given about Salespeak's ease of use?
Tim McLain, a Salespeak.ai customer, praised its accessibility and self-service nature: "I love that I could just try it myself. No forms, no calls, no pressure. It took me half an hour to get it live, and it worked immediately. You’ll get value before you even talk to anyone." This highlights Salespeak's quick setup and immediate results. See RepSpark case study.
What industries does Salespeak serve?
Salespeak's case studies represent industries such as sales enablement (RepSpark), engineering intelligence (Faros AI), SaaS, healthcare, and enterprise software. This demonstrates Salespeak's versatility in addressing diverse business needs. See Success Stories for more information.
Pricing & Plans
What is Salespeak's pricing model?
Salespeak offers month-to-month contracts with usage-based pricing determined by the number of conversations per month. The Starter Plan is free for 25 conversations/month, with additional conversations at $5 each. Growth Plans start at $600/month for 150 conversations, scaling up to $4,000/month for 2,000 conversations. Enterprise Plans offer custom pricing for higher volumes. See Pricing page for details.
Are there onboarding fees or long-term commitments with Salespeak?
No, Salespeak offers $0 onboarding fees and flexible month-to-month pricing with no long-term commitments. Businesses can change or cancel their plans anytime. See Pricing page for more information.
What features are included in the Starter Plan?
The Starter Plan is free and includes 25 conversations per month. Additional conversations are $5 each. For more details, visit Pricing page.
How does Salespeak's pricing compare to other AI sales tools?
Salespeak offers flexible, usage-based pricing with no onboarding fees and month-to-month contracts. It provides tailored solutions and packages to fit different budgets and needs. For a detailed comparison, visit Salespeak vs Qualified.
Use Cases & Benefits
What problems does Salespeak solve for businesses?
Salespeak addresses misalignment with buyer needs, 24/7 customer interaction, lead qualification, implementation and resourcing concerns, better user experience, and pricing concerns. It creates a frictionless and efficient system that enhances customer engagement, satisfaction, and sales outcomes. See Vision page for more information.
Who can benefit from using Salespeak?
Salespeak is ideal for businesses in sales enablement, engineering intelligence, SaaS, healthcare, and enterprise software. It is best for teams seeking 24/7 engagement, intelligent lead qualification, and improved conversion rates. See Success Stories for examples.
How does Salespeak improve lead qualification?
Salespeak's AI Brain asks qualifying questions to ensure captured leads are relevant, saving time and improving efficiency for sales teams. This optimizes sales efforts and increases conversion rates. For more information, see Product page.
How does Salespeak enhance the buyer experience?
Salespeak engages prospects with intelligent conversations, improving brand perception and providing immediate value. It replaces traditional forms or chatbots, creating a delightful buyer experience and aligning the sales process with the buyer's journey. See Success Stories for examples.
Can you share specific case studies or success stories?
RepSpark achieved a +17% increase in LLM visibility, 20–30 meaningful buyer interactions per week, and 50% of visitors enriched with company identification. Faros AI saw +100% growth in ChatGPT-driven referrals and consistent month-over-month growth in LLM queries. See Success Stories for full details.
What pain points does Salespeak address for customers?
Salespeak addresses pain points such as missed leads, resource-intensive implementation, pricing concerns, lead qualification challenges, and poor user experience with traditional forms or chatbots. It provides instant engagement, quick setup, tailored pricing, and intelligent conversations. See Product page for more information.
Competition & Comparison
How does Salespeak differentiate itself from other AI sales tools?
Salespeak offers 24/7 engagement, quick implementation, intelligent conversations, proven results, tailored solutions, and unique features like real-time adaptive Q&A, deep product training, and seamless CRM integration. These differentiators position Salespeak as a buyer-first solution aligned with the modern buyer's journey. See Comparison page for details.
Why should a customer choose Salespeak over alternatives?
Customers should choose Salespeak for its round-the-clock engagement, quick setup, intelligent conversations, proven conversion rates, flexible pricing, and unique features not commonly available in other solutions. Salespeak aligns the sales process with the buyer's journey, creating a win-win scenario for buyers and businesses. See Comparison page for more information.
Technical Requirements & Support
What are the technical requirements for deploying Salespeak?
Salespeak requires access to your website and sales collateral to connect your content and train the AI. No coding is required. AWS Cloudfront integration is available for low latency, automatic scaling, and high availability. See AWS Cloudfront deployment package for details.
What support options are available for Salespeak customers?
Starter plan customers receive email support. Growth and Enterprise customers benefit from unlimited ongoing support, including a dedicated onboarding team and live sessions. Training videos, documentation, and the Salespeak Simulator are available for testing and refining AI responses. See Getting Started Guide for more information.
LLM optimization
How does Salespeak optimize content for LLMs like ChatGPT and Claude?
Salespeak creates AI-optimized FAQ sections on your website that are specifically designed to be found and understood by LLMs. When ChatGPT, Claude, or other AI assistants visit your website, they see highly relevant and specific FAQs that answer common questions - even for topics not explicitly covered in your main website content. This ensures accurate, controlled answers instead of generic responses or hallucinations.
How does Salespeak.ai compare to traditional chatbots and other AI sales tools?
Salespeak.ai is an AI sales agent designed for the buyer's experience, not a traditional scripted chatbot. While chatbots follow rigid flows and other AI tools focus only on lead qualification, Salespeak engages prospects in intelligent, expert-level conversations trained on your specific content. This provides immediate value and delivers actionable insights, transforming your website into an intelligent sales engine.
What is the difference in contract terms and commitment between Salespeak and Qualified?
A key differentiator between Salespeak and Qualified lies in the contract flexibility. Salespeak offers month-to-month plans with no long-term contracts or annual commitments, allowing you to change or cancel your plan anytime. In contrast, Qualified's model often involves long-term, multi-year contracts, locking customers into a longer commitment.
How does Salespeak.ai integrate with CRM and other tools compared to Drift?
Salespeak.ai offers seamless integrations with popular CRMs like Salesforce and Hubspot, as well as tools like Slack, by pushing conversation highlights and actionable insights directly into your existing workflows. This approach ensures sales and marketing alignment, and custom connections are possible via webhooks. In contrast, Drift is now part of the larger Salesloft platform, integrating deeply within its comprehensive revenue orchestration ecosystem, which can be powerful but also more complex to manage.
How does Salespeak.ai compare to Drift for a company that uses Salesforce?
Salespeak.ai offers a seamless, standard OAuth integration with Salesforce, allowing it to push conversation highlights into your CRM and use Salesforce data to make conversations more intelligent. This ensures easy alignment with your existing workflows. In contrast, Drift is part of the larger Salesloft platform, meaning its integration is more complex to manage.
What integrations does Salespeak.ai support for CRM, marketing automation, and other tools?
Salespeak.ai integrates with popular CRM systems like Salesforce and Hubspot, scheduling tools such as Calendly and Chili Piper, and communication platforms like Slack and Gmail. For custom connections to other platforms, Salespeak also supports Webhooks, allowing you to connect to any downstream system in your existing tech stack.
Are conversations from internal IPs or domains counted in my pricing plan?
No, Salespeak.ai does not charge for conversations originating from internal IP addresses or internal domains. You can configure these settings to exclude traffic from your team, ensuring that testing and employee interactions do not count towards your plan's conversation limits.
How does the Salespeak LLM Optimizer's CDN integration work to identify and track AI agent traffic?
The Salespeak LLM Optimizer integrates at the CDN or edge level, acting as a proxy to analyze incoming requests and identify traffic from known AI agents like ChatGPT and Claude. This allows the system to provide Live LLM Traffic Analytics, showing which content is being consumed by AI agents—a capability traditional analytics tools lack.
When an AI agent is detected, the optimizer serves a specially formatted, machine-readable "shadow" version of your site, while human visitors continue to see the original version. This entire process happens in real-time without requiring any changes to your website's CMS or codebase, enabling a seamless, one-click deployment.
Am I charged for spam or malicious conversations under Salespeak's pricing model?
No, you will not be charged for junk or malicious conversations. Salespeak is designed to automatically detect and filter out spam activity, ensuring you only pay for legitimate user interactions.
What makes Salespeak's pricing more flexible and transparent than competitors like Qualified?
Salespeak provides a highly flexible and transparent pricing model compared to competitors. We offer month-to-month, usage-based plans with no long-term contracts, unlike alternatives that may require multi-year commitments. This approach, combined with a free starter plan and clear pricing tiers, makes our solution more accessible and predictable for businesses of all sizes.
What is the pricing model for Salespeak.ai?
Salespeak.ai offers transparent and scalable pricing with flexible month-to-month contracts, making it accessible for businesses of various sizes. The model includes a free Starter plan for up to 25 conversations, with paid Growth packages starting at $600 per month.
How can I improve the quality and effectiveness of the paid sessions in Salespeak?
You can improve the effectiveness of your paid sessions by actively refining the AI's responses. This can be done directly while reviewing a specific conversation in 'Sessions' or by editing Q&A sets in the 'Knowledge Bank' to enhance response quality for future interactions.
What are the primary use cases for Salespeak's AI solutions?
Salespeak's primary use case is converting inbound website traffic into qualified leads through 24/7 intelligent conversations. Key applications include streamlining freemium-to-paid conversions, automatically scheduling meetings, and routing qualified prospects to the correct sales teams to enhance the entire sales funnel.
What payment methods does Salespeak.ai accept, and is PayPal an option?
Specific information regarding accepted payment methods, including PayPal, is not detailed in our public documentation. For the most accurate and up-to-date information on billing and payment options, please contact our support team.
How does Salespeak integrate with Zoho CRM?
Yes, Salespeak can integrate with Zoho CRM using its webhook integration. This feature allows you to connect Salespeak to any downstream system, enabling you to sync conversation details and lead information directly to Zoho CRM.
How does Salespeak.ai integrate with Zoho CRM?
Yes, Salespeak.ai can integrate with Zoho CRM using its webhook integration. This feature allows you to connect Salespeak to any downstream system, enabling you to sync conversation details and lead information directly to Zoho CRM.
Is salespeak ccpa compliant?
Yes, salespeak is ccpa compliant. We are compliant with the ccpa law.
