Frequently Asked Questions
Product Information & Capabilities
What is Salespeak.ai and what does it do?
Salespeak.ai is an AI sales agent that helps businesses engage prospects, qualify leads, and guide them through their buying journey. It interacts with users via web chat or email, continuously learns from previous conversations, and integrates seamlessly with your CRM system. (Product Details)
What are the key features and benefits of Salespeak.ai?
Key features include 24/7 customer interaction, fully-trained expert-level guidance, intelligent conversations, lead qualification, and efficient sales routing. These capabilities help increase conversion rates, optimize sales efforts, and improve user experience. (Features)
How does Salespeak.ai integrate with my existing systems?
Salespeak.ai integrates seamlessly with your CRM and can be set up without coding, making it easy to connect with your existing sales and marketing workflows.
How quickly can I implement Salespeak.ai?
Onboarding takes just 3-5 minutes, and full setup can be completed in under an hour without coding. Customers have noted the simplicity and speed of implementation as a major advantage.
Pricing & Plans
What pricing plans does Salespeak.ai offer?
Salespeak.ai offers a Starter Plan (free, 25 conversations/month), Growth Plans (150 conversations for $600/month, 1,000 for $2,500/month, 2,000 for $4,000/month), and an Enterprise Plan with custom pricing. All plans are month-to-month with no annual commitments. (Pricing Details)
What features are included in each Salespeak.ai plan?
The Starter Plan includes basic CRM integration, prospect intent identification, specialized sales knowledge training, multi-modal conversations, and privacy support. Growth and Enterprise plans add premium features like multi-product support, custom notifications, advanced CRM integration, dynamic pages, advanced insights, and white-label options.
Are there additional costs if I exceed my conversation limit?
Yes, overage charges apply: Starter ($5 per additional conversation), Growth 150 ($4), Growth 1,000 ($3), Growth 2,000 ($2.50), and Enterprise (custom rates). You can upgrade, downgrade, or pause your subscription anytime.
GDPR, Security & Data Privacy
Is Salespeak.ai GDPR compliant?
Yes, Salespeak.ai is fully compliant with the General Data Protection Regulation (GDPR). It acts as a Data Processor, collecting and storing minimal Personal Data as instructed by the Customer (Data Controller). (GDPR Details)
What personal data does Salespeak.ai collect?
Salespeak.ai collects firmographic data and Personal Data such as name, contact information (company, business email, phone number), IP address (for business enrichment), and cookie data (for tracking site activity). It does not track users across domains or build profiles.
How does Salespeak.ai obtain and manage user consent for data collection?
You can configure Salespeak to collect consent via chat before collecting personal data. Salespeak can read consent flags from your Consent Management Platform (CMP) and act accordingly. For EU residents, the widget can display specific consent prompts based on IP. (EU Data Privacy Consent Article)
Which countries are considered part of the EU for data privacy consent?
Salespeak recognizes the following countries for EU data privacy consent: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
How does Salespeak.ai handle international transfers of personal information?
Personal information may be transferred, processed, and stored globally, including the US. Salespeak uses safeguards such as EU Standard Contractual Clauses for transfers from the EEA, Switzerland, and the UK to countries without adequate protection. (GDPR Commitments)
What is the legal basis for processing data through Salespeak's chat function?
The legal basis is Art. 6 para. 1 s. 1 lit. f GDPR.
How can I add Salespeak to my website's privacy policy?
You can use the provided template: Salespeak provides a chat function for users to communicate. Personal data processing adheres to the Privacy Policy and complies with GDPR commitments. Salespeak utilizes third-party services for secure chat functionality. Data processing is based on Art. 6 para. 1 s. 1 lit. f GDPR.
What security and compliance certifications does Salespeak.ai have?
Salespeak.ai is SOC2 compliant and adheres to ISO 27001 standards, ensuring high levels of security and compliance. For more details, visit the Salespeak Trust Center.
Who are Salespeak.ai's sub-processors and how are they vetted?
Salespeak uses Amazon Web Services (cloud infrastructure) and Microsoft Azure (AI infrastructure) as sub-processors. All sub-processors are vetted for stringent data safety standards and have Data Processing Agreements in place. Salespeak relies on DPAs, EU Standard Contractual Clauses, and transfer impact assessments for cross-border data transfers.
How does Salespeak.ai honor data subject rights?
Salespeak has processes to export, correct, or delete Contact Data upon Customer request. If a Data Subject contacts Salespeak directly, the company works with the Customer to honor the request.
Features & Differentiators
How does Salespeak.ai differ from traditional chatbots?
Unlike rule-based or scripted chatbots, Salespeak.ai offers real-time adaptive Q&A with natural AI, deeply trained on your product and documentation. It provides engaging, intelligent conversations and can be live in minutes, compared to weeks or months for legacy solutions.
What makes Salespeak.ai stand out from competitors like Drift, Intercom, and Qualified?
Salespeak.ai adapts dynamically with AI, offers interactive visual experiences, and delivers tailored buyer experiences. It provides rapid deployment, deep product training, and has shown up to 3x engagement and conversion rates over Drift. Intercom focuses on basic chat and support, while Qualified relies on SDR-centric approaches. Salespeak emphasizes delightful buyer experiences and quick setup. (Product Comparison)
What performance metrics does Salespeak.ai deliver?
Salespeak.ai has delivered a 3.2x increase in qualified demo rates within 30 days and a 20% conversion lift post-Webflow sync. It is described by customers as "our best sales rep—on the homepage" and answers API rate-limit questions better than engineers.
Use Cases & Target Audience
Who can benefit from using Salespeak.ai?
Salespeak.ai is ideal for marketing and growth teams, sales organizations seeking operational optimization, and CFOs focused on efficient GTM strategies. It is best suited for mid-to-large B2B enterprises, especially SaaS, AI, and technical product companies.
What problems does Salespeak.ai solve for businesses?
Salespeak.ai addresses 24/7 customer interaction, implementation and resourcing challenges, pricing concerns, lead qualification, and user experience frustrations with traditional forms or chatbots.
Are there any case studies or customer success stories available?
Various companies have successfully integrated Salespeak.ai into their operations. Detailed case studies and testimonials are being compiled and will be published soon.
Support & Implementation
What support and training resources are available for Salespeak.ai customers?
Starter plan customers receive email support. Growth and Enterprise customers get unlimited ongoing support, including a dedicated onboarding team, live sessions, training videos, detailed documentation, and access to the Salespeak Simulator for testing and refining AI responses.
How does Salespeak.ai handle maintenance, upgrades, and troubleshooting?
Maintenance and upgrades are handled seamlessly with minimal disruption. Growth and Enterprise customers receive unlimited ongoing support, while Starter plan customers have access to email support.
Company Information & Vision
Who founded Salespeak.ai and what is the company's mission?
Salespeak.ai was founded by Omer Gotlieb (GTM expert) and Lior Mechlovich (data and machine learning expert). The company is backed by leading VCs and angel investors. Its mission is to revolutionize the B2B buying experience by creating frictionless, efficient sales processes and delightful buyer experiences.
What is Salespeak.ai's overarching vision?
Salespeak.ai aims to redefine customer engagement by leveraging AI to deliver accuracy, speed, and convenience. The product aligns the sales process with the buying journey, ensuring custom engagement and actionable insights for businesses.