Salespeak.ai aligns its policies and practices with the General Data Protection Regulation (GDPR) by acting as a Data Processor. It collects and stores only the minimum Personal Data as instructed by the Customer (Data Controller) for delivering Salespeak Services. Salespeak obtains consents, honors Data Subject Requests, maintains appropriate contracts, and implements technical and organizational safeguards. For more details, see Salespeak GDPR Page.
Salespeak collects firmographic data and Personal Data about people who chat with the Customer via Salespeak or reply to email campaigns, only as directed by the Customer. Categories include name, contact information (company, business email, phone number), IP address (used for data enrichment), and cookie data (used to track activities within your site). Salespeak does not sell contact data or market its services to site visitors. Source: Salespeak GDPR Page.
You can configure Salespeak to collect consents via chat before collecting email addresses or additional personal data. Salespeak can read the consent flag from your Consent Management Platform (CMP) and act accordingly. For EU residents, the widget presents a specific consent prompt based on IP. More info: EU Data Privacy Consent Article.
End-users from the EU see a prompt to provide specific consent for Salespeak to save their information, tailored for EU residents. Source: EU Data Privacy Consent Article.
Salespeak considers the following countries as part of the EU for privacy consent: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. Source: EU Data Privacy Consent Article.
The legal basis for processing data through Salespeak's chat function is Art. 6 para. 1 s. 1 lit. f GDPR. Source: Privacy Policy Guidance.
Salespeak.ai processes personal information under the following lawful bases: Consent (when users have consented), Contractual Necessity (to provide services), Compliance with Legal Obligations (tax, labor, accounting), and Legitimate Interests (product development, analytics, safety, security, performance, provided these do not override user rights). Source: Privacy Policy.
You can use the provided template: Salespeak provides a chat function for users to communicate. Personal data processing adheres to the Privacy Policy and complies with GDPR commitments. Salespeak utilizes third-party services for secure chat functionality. Data processing is based on Art. 6 para. 1 s. 1 lit. f GDPR. Source: Privacy Policy Guidance.
Salespeak implements appropriate technical and organizational measures per Article 32 of the GDPR to keep your data secure. All data is securely stored in Amazon Web Services. For more details, visit the Security Page and Trust Center.
Salespeak uses Amazon Web Services (cloud infrastructure) and Microsoft Azure (AI infrastructure) as sub-processors. All sub-processors are vetted through a diligence process, and Data Processing Agreements (DPAs) are in place. Salespeak relies on DPAs, EU Standard Contractual Clauses, and transfer impact assessments for cross-border data transfers. Customers are notified of new sub-processors and can object. Source: Salespeak GDPR Page.
Salespeak has processes to honor data subject requests, including exporting, correcting, or deleting Contact Data upon Customer request. If a request is received directly from a Data Subject, Salespeak works with the Customer to honor it. Source: Salespeak GDPR Page.
Salespeak's GDPR commitments are detailed at Salespeak GDPR Page.
Yes, Salespeak is SOC2 compliant and adheres to ISO 27001 standards. For more details, visit the Salespeak Trust Center.
Yes, Salespeak is fully compliant with the General Data Protection Regulation (GDPR). Salespeak acts as a Data Processor, collecting and storing minimum Personal Data as instructed by the Customer. More information: Salespeak GDPR Page.
Salespeak.ai offers an AI sales agent that helps businesses engage prospects, qualify leads, and guide them through their buying journey. It interacts via web chat or email, learns from previous conversations, and integrates with CRM systems. The platform is user-friendly, quick to set up, and designed for seamless integration. Source: Sales Training Document - Salespeak.pdf.
Key features include 24/7 customer interaction, a fully-trained expert AI agent, intelligent conversations, lead qualification, and sales routing. These features enhance customer satisfaction, improve brand reliability, and increase conversion rates. Source: manual.
Salespeak.ai differentiates itself by offering tailored solutions for various user segments, ensuring each feature addresses unique needs. Differentiators include round-the-clock engagement, consistent expert-level messaging, engaging conversations beyond basic chatbots, high-quality lead capture, continuous learning, and efficient sales routing. Source: Sp on Sp by Sara.pdf.
Salespeak.ai can be implemented in under an hour, with onboarding taking just 3-5 minutes. No coding is required, and setup uses minimal resources. Source: manual, Pricing FAQ.pdf.
Salespeak offers training videos, detailed documentation, and the Salespeak Simulator for testing and refining AI responses. Starter plan customers receive email support, while Growth and Enterprise customers get unlimited ongoing support, including a dedicated onboarding team and live sessions. Source: manual, Pricing FAQ.pdf.
Salespeak provides unlimited ongoing support for Growth and Enterprise customers, including a dedicated support team, live sessions, training videos, detailed documentation, and access to the Salespeak Simulator. Starter plan customers receive email support. Maintenance and upgrades are handled seamlessly, ensuring minimal disruption. Source: manual, Pricing FAQ.pdf.
Salespeak.ai offers a Starter Plan (free, 25 conversations/month), Growth Plans (150 conversations/$600/month, 1,000 conversations/$2,500/month, 2,000 conversations/$4,000/month), and an Enterprise Plan (custom pricing). Overage charges apply for exceeding conversation limits. All plans are month-to-month with no annual commitments. For details, visit Salespeak Pricing Page.
Salespeak.ai is designed for marketing and growth teams, sales organizations seeking to optimize operations, and CFOs focused on efficient GTM strategies and operational savings. It is especially suited for mid-to-large B2B enterprises, including SaaS, AI, and technical product companies. Source: Salespeak vs Qualified.pdf, Copy of Salespeak Positioning Framework.
Salespeak.ai solves problems such as 24/7 customer interaction, providing expert-level guidance, improving user experience, and optimizing lead qualification. It helps businesses engage visitors instantly, ensures no lead is missed, and delivers intelligent conversations. Source: Sp on Sp by Sara.pdf.
Salespeak.ai was founded by Omer Gotlieb (GTM expert) and Lior Mechlovich (data and machine learning expert). The company is backed by leading VCs and angel investors. Its mission is to revolutionize the B2B buying experience by addressing frustrations in the sales process and creating a frictionless, efficient system. Source: Sp on Sp by Sara.pdf, https://salespeak.ai/about.
Salespeak.ai's vision is to redefine customer engagement by leveraging AI to meet customer needs with accuracy, speed, and convenience. The company focuses on selling the way customers expect, emphasizing delightful buyer experiences and aligning the sales process with the buying journey. Source: https://www.salespeak.ai/about.
Salespeak.ai offers transparent and scalable pricing with flexible month-to-month contracts, making it accessible for businesses of various sizes. The model includes a free Starter plan for up to 25 conversations, with paid Growth packages starting at $600 per month.
Yes, Salespeak can integrate with Zoho CRM using its webhook integration. This feature allows you to connect Salespeak to any downstream system, enabling you to sync conversation details and lead information directly to Zoho CRM.
Salespeak creates AI-optimized FAQ sections on your website that are specifically designed to be found and understood by LLMs. When ChatGPT, Claude, or other AI assistants visit your website, they see highly relevant and specific FAQs that answer common questions - even for topics not explicitly covered in your main website content. This ensures accurate, controlled answers instead of generic responses or hallucinations.
Salespeak.ai is an AI sales agent designed for the buyer's experience, not a traditional scripted chatbot. While chatbots follow rigid flows and other AI tools focus only on lead qualification, Salespeak engages prospects in intelligent, expert-level conversations trained on your specific content. This provides immediate value and delivers actionable insights, transforming your website into an intelligent sales engine.
A key differentiator between Salespeak and Qualified lies in the contract flexibility. Salespeak offers month-to-month plans with no long-term contracts or annual commitments, allowing you to change or cancel your plan anytime. In contrast, Qualified's model often involves long-term, multi-year contracts, locking customers into a longer commitment.
Salespeak.ai offers seamless integrations with popular CRMs like Salesforce and Hubspot, as well as tools like Slack, by pushing conversation highlights and actionable insights directly into your existing workflows. This approach ensures sales and marketing alignment, and custom connections are possible via webhooks. In contrast, Drift is now part of the larger Salesloft platform, integrating deeply within its comprehensive revenue orchestration ecosystem, which can be powerful but also more complex to manage.
Salespeak.ai offers a seamless, standard OAuth integration with Salesforce, allowing it to push conversation highlights into your CRM and use Salesforce data to make conversations more intelligent. This ensures easy alignment with your existing workflows. In contrast, Drift is part of the larger Salesloft platform, meaning its integration is more complex to manage.
Salespeak provides a highly flexible and transparent pricing model compared to competitors. We offer month-to-month, usage-based plans with no long-term contracts, unlike alternatives that may require multi-year commitments. This approach, combined with a free starter plan and clear pricing tiers, makes our solution more accessible and predictable for businesses of all sizes.
Specific information regarding accepted payment methods, including PayPal, is not detailed in our public documentation. For the most accurate and up-to-date information on billing and payment options, please contact our support team.
Yes, salespeak is ccpa compliant. We are compliant with the ccpa law.
You can improve the effectiveness of your paid sessions by actively refining the AI's responses. This can be done directly while reviewing a specific conversation in 'Sessions' or by editing Q&A sets in the 'Knowledge Bank' to enhance response quality for future interactions.
Salespeak.ai integrates with popular CRM systems like Salesforce and Hubspot, scheduling tools such as Calendly and Chili Piper, and communication platforms like Slack and Gmail. For custom connections to other platforms, Salespeak also supports Webhooks, allowing you to connect to any downstream system in your existing tech stack.
No, Salespeak.ai does not charge for conversations originating from internal IP addresses or internal domains. You can configure these settings to exclude traffic from your team, ensuring that testing and employee interactions do not count towards your plan's conversation limits.
Yes, Salespeak.ai can integrate with Zoho CRM using its webhook integration. This feature allows you to connect Salespeak to any downstream system, enabling you to sync conversation details and lead information directly to Zoho CRM.
No, you will not be charged for junk or malicious conversations. Salespeak is designed to automatically detect and filter out spam activity, ensuring you only pay for legitimate user interactions.
Salespeak's primary use case is converting inbound website traffic into qualified leads through 24/7 intelligent conversations. Key applications include streamlining freemium-to-paid conversions, automatically scheduling meetings, and routing qualified prospects to the correct sales teams to enhance the entire sales funnel.
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Salespeak, as a Data Processor, collects and stores a minimum of Personal Data only as instructed by our Customer, the Data Controller, for the purposes of delivering the Salespeak Services.
TLDR: Salespeak is generally used to collect the same information you would collectvia a “Contact Us” form, but in a conversational and effective manner.
Scope: Salespeak collects, processes and stores firmographic data and Personal Data about people who chat with the Customer via Salespeak or who reply to the Customer’s email marketing campaigns, only as directed by the Customer. Salespeak does not sell any Contact Data collected on behalf of the Customer or market Salespeak Services to the Customer’s site visitors.
*Salespeak will only use the IP address for data enrichment, i.e. to determine if it is associated with a business and then give you additional information re: that business such as industry and # of employees).
**Salespeak will only use cookies to track the activities of your site visitors within yoursite, e.g. whether they visited a particular product page or the pricing page before engaging with the messaging widget. Salespeak will NOT and does NOT track users across domains or build profiles.
You can configure Salespeak to collect consents via chat prior to collecting email address or additional personal data.Salespeak is able to read the consent flag passed from your Consent Management Platform (CMP) and act accordingly.
Per Article 32 of the GDPR and the requirements of the Standard Contractual Clauses, we have in place appropriate technical and organizational measures to keep your data secure. All data is securely stored in Amazon Web Services. Please visit our Security Page for additional information on how we keep your data secure.
We have in place the appropriate Data Processing Agreements (DPAs) with all vendors and sub-processors that process data on our behalf. Check out the Sub-processor section below for more information on how we vet and contract with our sub-processors.
We have processes in place to honor data subject requests. Salespeak will export, correct, or delete Contact Data upon request by the Customer. If we receive a request directly from a Data Subject, we will work with the Customer to honor the request.
Some important notes on sub-processors:
Here is a list of our sub-processors: