Frequently Asked Questions
Product Information
What is Salespeak.ai and what does it do?
Salespeak.ai is an AI-powered sales agent designed to help businesses engage prospects, qualify leads, and guide buyers through their journey. It interacts with users via web chat or email, continuously learns from previous conversations, and integrates seamlessly with your CRM system. The platform is user-friendly, quick to set up, and delivers expert-level engagement for B2B sales teams. (Product Details)
How is Salespeak different from a typical chatbot or AI SDR tool?
Unlike legacy chatbots that rely on scripted flows or decision trees, Salespeak uses an AI "brain" trained on your actual product content. It engages prospects with real, in-depth answers, focusing on helping buyers in real time rather than just collecting information. This results in a more human-like, helpful experience that drives conversions. (Product Overview)
How does Salespeak know our product and answers?
Salespeak is trained on your own content—such as website copy, FAQs, APIs, guides, and technical documentation—ensuring accuracy and brand consistency. If a visitor asks something outside the provided info, Salespeak can offer to connect them with a human or take their question for follow-up, maintaining control over shared knowledge. (Product Training)
What are the key capabilities and benefits of Salespeak.ai?
Key capabilities include 24/7 customer interaction, expert-level guidance, intelligent conversations, high-quality lead qualification, and efficient sales routing. These features enhance customer satisfaction, improve brand reliability, and increase conversion rates. (Features)
How does Salespeak integrate with our workflow (CRM, Slack, etc.)?
Salespeak offers native integrations with popular CRMs and communication tools. It can push conversation summaries or hot lead alerts directly into Slack or Salesforce, giving your team instant visibility into prospect interactions and enabling immediate follow-up. (Integrations)
Pricing & Plans
What is the pricing model for Salespeak.ai?
Salespeak.ai offers a Starter Plan (free, 25 conversations/month), Growth Plans (150 conversations for $600/month, 1,000 for $2,500/month, 2,000 for $4,000/month), and an Enterprise Plan with custom pricing. Overage charges apply for exceeding conversation limits, and all plans are month-to-month with no annual commitments. (Pricing Details)
What features are included in the Starter Plan?
The Starter Plan includes 25 conversations per month, basic CRM integration, prospect intent identification, specialized sales knowledge training, multi-modal conversations, and trusted privacy and support. (Starter Plan)
What features are included in the Growth Plans?
Growth Plans offer premium features such as multi-product support, custom notifications, advanced CRM integration, dynamic pages, advanced insights, and white-label options. Conversation limits and pricing vary by plan. (Growth Plans)
Are there additional costs if I exceed my conversation limit?
Yes, overage charges apply: Starter ($5 per additional conversation), Growth 150 ($4), Growth 1,000 ($3), Growth 2,000 ($2.50), and Enterprise (custom rates). (Overage Details)
Can I upgrade, downgrade, or pause my subscription?
Yes, all plans are flexible and month-to-month. Customers can upgrade, downgrade, or pause their subscription at any time. (Subscription Terms)
Features & Capabilities
Does Salespeak support multi-modal conversations?
Yes, Salespeak supports multi-modal conversations via web chat and email, allowing for flexible engagement with prospects. (Multi-Modal AI Agent)
How does Salespeak qualify leads?
Salespeak uses its AI Brain to ask qualifying questions, ensuring that captured leads are relevant and optimizing sales efforts for your team. (Lead Qualification)
What kind of insights does Salespeak provide?
Salespeak pushes conversation highlights into Slack and CRM, revealing what buyers care about, spotting friction and content gaps, and improving sales and marketing alignment. (Actionable Insights)
How does Salespeak handle complex or technical questions?
Salespeak is trained on your documentation and product content, enabling it to answer complex, technical, and paragraph-long questions fluently, in multiple languages. (Technical Capabilities)
Does Salespeak continuously learn and improve?
Yes, Salespeak adapts with every conversation, continuously learning to improve its responses and engagement quality. (Continuous Learning)
Implementation & Onboarding
How long does it take to implement Salespeak?
Salespeak can be implemented in under an hour, with onboarding taking just 3-5 minutes. No coding is required, and setup is quick and easy. (Implementation Details)
What resources do I need to get started?
To get started, you need access to your website and sales collateral. Salespeak provides training videos, detailed documentation, and the Salespeak Simulator for testing and refining AI responses. (Getting Started)
Do I need to code to set up Salespeak?
No coding is required. Simply connect your documentation or let Salespeak crawl your website. The AI automatically learns your content, making setup plug-and-play. (Zero-Code Setup)
Support & Maintenance
What kind of support is available for Salespeak customers?
Starter plan customers receive email support. Growth and Enterprise customers get unlimited ongoing support, including a dedicated support team, live sessions, training videos, detailed documentation, and access to the Salespeak Simulator. (Support Details)
How does Salespeak handle maintenance and upgrades?
Maintenance and upgrades are handled seamlessly, ensuring minimal disruption to your operations. Growth and Enterprise customers receive unlimited ongoing support for troubleshooting and updates. (Maintenance & Upgrades)
Security & Compliance
Is Salespeak SOC2 compliant?
Yes, Salespeak is SOC2 compliant and adheres to ISO 27001 standards, ensuring high levels of security and compliance. For more details, visit the Salespeak Trust Center.
How does Salespeak ensure data privacy and security?
Salespeak is built with strict security protocols, including SOC2 and ISO 27001 compliance, to protect data integrity and confidentiality. (Trust Center)
Use Cases & Benefits
Who can benefit from using Salespeak.ai?
Salespeak is ideal for marketing and growth teams, sales organizations seeking operational optimization, and CFOs focused on efficient GTM strategies. It is best suited for mid-to-large B2B enterprises, especially SaaS, AI, or technical product companies. (Use Cases)
What problems does Salespeak solve?
Salespeak addresses 24/7 customer interaction, implementation and resourcing challenges, pricing concerns, lead qualification, and user experience improvements. It ensures instant engagement, expert guidance, and optimized sales efforts. (Pain Points)
Can you share any customer success stories or case studies?
Various companies have successfully integrated Salespeak into their operations. Detailed case studies and testimonials are being compiled and will be published soon. (Customer Stories)
What performance metrics does Salespeak deliver?
Salespeak has delivered a 3.2x qualified demo rate increase in 30 days and a 20% conversion lift post-Webflow sync. It is described by customers as "our best sales rep—on the homepage." (Performance Metrics)
Competition & Comparison
How does Salespeak compare to Drift?
Drift uses rule-based chatbots and text-based chats. Salespeak adapts dynamically with AI, offers interactive visual experiences, and delivers 3x engagement and conversion rates over Drift. (Competitor Comparison)
How does Salespeak compare to Intercom?
Intercom focuses on customer support and basic chat functionalities. Salespeak provides tailored buyer experiences, intelligent conversations, quick no-code setup, and deep training on code/docs in minutes. (Competitor Comparison)
How does Salespeak compare to Qualified?
Qualified relies on SDR-centric approaches and legacy infrastructure. Salespeak simulates conversations with seasoned domain experts, focuses on delightful buyer experiences, and offers rapid deployment compared to Qualified's longer setup time. (Competitor Comparison)
How does Salespeak compare to legacy chatbots?
Legacy chatbots use scripted flows and decision trees. Salespeak offers real-time adaptive Q&A with natural AI, goes live in minutes (versus weeks/months of scripting), and provides deeply product-trained AI for nuanced interactions. (Competitor Comparison)
Why should a customer choose Salespeak over alternatives?
Salespeak ensures 24/7 engagement, quick implementation, intelligent conversations, proven conversion rate increases, and tailored solutions for different budgets and needs. (Why Choose Salespeak)
Company Information & Vision
Who founded Salespeak.ai and what is the company's mission?
Salespeak.ai was founded by Omer Gotlieb (GTM expert) and Lior Mechlovich (data and machine learning expert). The company is backed by leading VCs and angel investors. Its mission is to revolutionize the B2B buying experience by creating frictionless, efficient sales processes and delightful buyer experiences. (About Salespeak)
What is Salespeak.ai's vision?
Salespeak.ai aims to redefine customer engagement by leveraging AI to deliver accuracy, speed, and convenience. The product aligns the sales process with the buying journey, focusing on delightful buyer experiences and actionable insights. (Vision & Mission)