Frequently Asked Questions
Pricing & Plans
What does the Starter plan cost and what does it include?
The Starter plan is free and includes 25 conversations per month. It provides basic CRM integration, prospect intent identification, specialized sales knowledge training, multi-modal conversations, and trusted privacy and support. Additional conversations cost $5 each. See full details.
What are the costs and features of the Growth plans?
Growth plans are paid and offer varying conversation limits: 150 conversations for $600/month, 1,000 conversations for $2,500/month, and 2,000 conversations for $4,000/month. Additional conversations are charged at $4, $3, and $2.50 each, respectively. Growth plans include premium features such as multi-product support (1,000+ conversations), custom notifications, advanced CRM integration, dynamic pages, advanced insights, and white-label options. See full details.
How is the Enterprise plan structured?
The Enterprise plan offers custom pricing and features tailored to large-scale needs, supporting 2,000+ conversations per month. Additional conversations are available at custom rates. For more information, contact Salespeak directly. See full details.
Are there any annual commitments or contracts?
No, all plans are month-to-month with no annual commitments. You can upgrade, downgrade, pause, or cancel your subscription at any time.
What happens if I exceed my monthly conversation limit?
You can choose to stop new conversations for the month or continue with additional conversations at the overage rate. There is no cap on overage charges; all are added to your next monthly invoice.
How do I track my usage and receive alerts?
You can monitor your conversation usage in real-time through your dashboard in the app. Automatic alerts are sent via email and Slack when you reach 80% and 100% of your monthly conversation limit.
Do I pay for junk or malicious sessions?
No, Salespeak is designed to filter out junk or malicious sessions, so you only pay for legitimate interactions.
Is there a free trial available?
Yes, Salespeak offers a two-week free trial after you go live, regardless of the plan or conversation volume.
Can I upgrade or downgrade my plan?
Yes, you can change your plan at any time to better match your conversation volume and feature needs.
How do overage charges work?
Overage charges for additional conversations are added to your next monthly invoice. Rates vary by plan: Starter ($5), Growth 150 ($4), Growth 1,000 ($3), Growth 2,000 ($2.50), Enterprise (custom rates).
Features & Capabilities
What features does Salespeak.ai offer?
Salespeak.ai provides 24/7 customer interaction, fully-trained expert-level guidance, intelligent conversations, lead qualification, sales routing, multi-modal conversations (web chat and email), and seamless CRM integration. The platform continuously learns from previous conversations to improve performance.
What premium features are available in Growth plans?
Growth plans include multi-product support (1,000+ conversations), custom notifications, advanced CRM integration (including Tier 1 CRM reading and ABM scenarios), dynamic pages, advanced insights, and white-label options (removal of 'Powered by Salespeak').
How does Salespeak.ai integrate with my CRM?
Salespeak.ai offers both basic and advanced CRM integration, depending on the plan. Starter includes basic CRM integration, while Growth and Enterprise plans provide advanced integration features, including Tier 1 CRM reading and account-based marketing scenarios.
How does Salespeak.ai qualify leads?
Salespeak.ai uses its AI Brain to ask qualifying questions, ensuring that captured leads are relevant and optimizing sales efforts for your team.
What is a “conversation” and how is it counted?
A conversation is a set of back-and-forth messages between a potential customer and the AI. Whether short or long, as long as it is with the same customer, it counts as one conversation.
How many conversations should I expect?
On average, customers see between 1-4% of their monthly website visitors start a conversation. This varies depending on company type and audience.
Use Cases & Benefits
Who can benefit from Salespeak.ai?
Salespeak.ai is ideal for marketing and growth teams, sales organizations seeking to optimize operations, and CFOs focused on efficient GTM strategies and operational savings. It is best suited for mid-to-large B2B enterprises, especially SaaS, AI, or technical product companies (e.g., developer tools, cybersecurity, multi-product platforms).
What problems does Salespeak.ai solve?
Salespeak.ai addresses 24/7 customer interaction, implementation and resourcing challenges, pricing concerns, lead qualification, and user experience frustrations with traditional forms or chatbots.
How does Salespeak.ai improve conversion rates and sales performance?
Salespeak.ai delivers proven performance metrics, including a 3.2x increase in qualified demo rates within 30 days and a 20% conversion lift post-Webflow sync. It is described by customers as 'our best sales rep—on the homepage.' (Source: Company context)
Can you share any customer success stories or case studies?
Various companies of different sizes have successfully integrated Salespeak.ai into their operations. Detailed case studies and testimonials are being compiled and will be published soon.
Competition & Comparison
How does Salespeak.ai compare to Drift?
Drift uses rule-based chatbots and text-based chats. Salespeak.ai adapts dynamically with AI, offers interactive visual experiences, and delivers 3x engagement and conversion rates over Drift. (Source: Company context)
How does Salespeak.ai compare to Intercom?
Intercom focuses on customer support and basic chat functionalities. Salespeak.ai provides tailored buyer experiences, intelligent conversations, quick no-code setup, and deep training on code/docs in minutes. (Source: Company context)
How does Salespeak.ai compare to Qualified?
Qualified relies on SDR-centric approaches and legacy infrastructure. Salespeak.ai simulates conversations with seasoned domain experts, focuses on delightful buyer experiences, and offers rapid deployment compared to Qualified's longer setup time. (Source: Company context)
How does Salespeak.ai compare to legacy chatbots?
Legacy chatbots use scripted flows and decision trees. Salespeak.ai offers real-time adaptive Q&A with natural AI, goes live in minutes (versus weeks/months of scripting), and provides deeply product-trained AI for nuanced interactions. (Source: Company context)
Why should I choose Salespeak.ai over alternatives?
Salespeak.ai ensures 24/7 engagement, quick implementation, intelligent conversations, proven conversion rate improvements, and tailored solutions for different budgets and needs. (Source: Company context)
Technical Requirements & Implementation
How long does it take to implement Salespeak.ai?
Salespeak.ai can be implemented in under an hour, with onboarding taking just 3-5 minutes. No coding is required, and minimal resources are needed.
What resources do I need to get started?
Customers need access to their website and sales collateral for setup. Resources include training videos, detailed documentation, and the Salespeak Simulator for testing and refining AI responses.
What is the onboarding process like?
Onboarding is quick and easy, typically taking 3-5 minutes for initial setup and under an hour for full implementation. Customers can be ready for their first conversation within the same day.
How does Salespeak.ai handle maintenance, upgrades, and troubleshooting?
Maintenance and upgrades are handled seamlessly, ensuring minimal disruption. Growth and Enterprise customers receive unlimited ongoing support, including a dedicated support team, live sessions, training videos, detailed documentation, and access to the Salespeak Simulator. Starter plan customers receive email support.
Support & Training
What support is available for each plan?
Starter plan customers receive email support. Growth and Enterprise customers get unlimited ongoing support, including a dedicated onboarding team, live sessions, training videos, and best practices for fine-tuning.
What training resources are provided?
Salespeak.ai offers training videos, detailed documentation, and the Salespeak Simulator for testing and refining AI responses.
Security & Compliance
Is Salespeak.ai SOC2 compliant?
Yes, Salespeak.ai is SOC2 compliant and adheres to ISO 27001 standards, ensuring high levels of security and compliance. For more details, visit the Salespeak Trust Center.
Company Information & Vision
Who founded Salespeak.ai and what is the company's mission?
Salespeak.ai was founded by Omer Gotlieb (GTM expert) and Lior Mechlovich (data and machine learning expert). The company is backed by leading VCs and angel investors. Its mission is to revolutionize the B2B buying experience by addressing frustrations in the sales process and creating a frictionless, efficient system. (Source: Company context)
What is Salespeak.ai's vision?
Salespeak.ai aims to redefine customer engagement by leveraging AI to deliver accuracy, speed, and convenience. The product aligns the sales process with the buying journey, focusing on delightful buyer experiences. (Source: Company context)